JOSUE LAUREANO SOTO
Tampa
Summary
Bilingual and highly adaptable customer service professional with a proven ability to deliver over-the-top service in fast-paced, high-volume environments. Skilled in handling both inbound and outbound calls with confidence and efficiency, while maintaining a positive attitude and strong attention to detail. Results-driven and collaborative, with a track record of supporting team success through clear communication, goal setting, and performance monitoring. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, Apple systems, Adobe, social media management, and file organization. Fluent in English and Spanish, with strong presentation, research, and multitasking abilities. Eager to take on added responsibilities to help teams exceed goals and create a productive, customer-first work environment.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Valencia Logistics
05.2025 - Current
- Delivered goods efficiently while adhering to all safety regulations and traffic laws.
- Maintained accurate logs of deliveries and vehicle maintenance schedules.
- Conducted routine inspections to ensure vehicle reliability and safety compliance.
- Assisted in training new drivers on route navigation and company policies.
- Optimized delivery routes to enhance fuel efficiency and reduce travel time.
- Communicated effectively with dispatchers to coordinate timely deliveries and address issues.
- Implemented best practices for load securing, enhancing safety during transport operations.
- Resolved customer inquiries regarding delivery status, improving overall service satisfaction.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
Customer Service Representative/ Digital Clerk
DDS labs
09.2023 - 04.2025
- Ability to manage complex schedules and organize tasks
- Deliver a high standard of service by promptly answering all incoming calls and making outbound calls to customers.
- Assist Dental Techs with follow-up calls needed to ensure high quality case outcomes.
- Follow established call scripts and guidelines for case resolution.
- Ensure cases issues are resolved within the expected timeframe and customers receive follow-up calls as needed to achieve turnaround time expectations.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Review problem list to resolve case issues and provide clarification to the OEM.
- Monitor and respond to emails within a timely manner.
- Ensure that all information is written and documented in all customer case management systems.
- All other duties as required and assigned.
Delivery Driver
Amazon (Optima Logistics)
03.2020 - 09.2023
- Load and unload packages, carrying them to customer doorsteps.
- Ability to lift packages that are 50 pounds.
- Navigate different routes in a safe and efficient manner.
- Follow a time schedule.
- Ask for feedback on provided services and resolve client's complaints.
- Verify the accuracy of packages and ensure proper documentation for each delivery.
- Report any vehicle malfunctions, accidents, or traffic violations to the supervisor immediately.
- Adhere to company policies and procedures regarding delivery operations and safety protocols.
Pawnbroker
Value Pawn
08.2018 - 03.2020
- Examine items to ensure quality and functionality.
- Evaluate and appraise a wide variety of items, including jewelry, electronics, tools, and firearms.
- Negotiate loan amounts and sign contract agreements.
- Handling loan disbursements and selling pawned items.
- Organized and located inventory and updated store sales floor.
- Managed daily reports for items coming out for sale:
- Set prices and displayed items on the sales floor.
- Diamond and jewelry Grading.
- Willingness and flexibility to travel between our locations for training and growth opportunities.
Sales Associate
Cricket Wireless
09.2017 - 04.2018
- Greeting customers, responding to questions, improving engagement with merchandise
- Operating cash registers, managing financial transactions, and balancing drawers.
- Managing the presentation of the sales floor, training, products, signage, and displays.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
Customer Service Associate
Walmart
10.2015 - 09.2017
- Focus on processing payments, handling cash, providing excellent customer service, scanning items, and resolving customer inquiries.
- Worked effectively in fast-paced environments.
- Emphasize unloading trucks, stocking shelves, maintaining inventory, and following safety procedures.
- Demonstrate your ability to assist customers with product selection, process sales, and provide excellent customer service.
- Stocking associates must be able to lift heavy objects more than 50 pounds.
- The ability to operate heavy machinery such as forklifts may also be necessary.
- Assisting customers with electronic product inquiries
- Move incoming merchandise out to the sales floor and ensure entertainment displays are maintained throughout the day.
Education
High School Diploma -
05.2015
Skills
- Fluent in English & Spanish
- Digital Literacy
- Work Ethic
- Communication
- Critical thinking
- Problem-solving
- Leadership
- Exceptional communication
- Self-motivated
- Hard worker
- Organizational skills
- Cashflow planning & management
- Adaptability
- Teamwork and collaboration
- Customer service
- Positive attitude
Timeline
Delivery Driver
Valencia Logistics
05.2025 - Current
Customer Service Representative/ Digital Clerk
DDS labs
09.2023 - 04.2025
Delivery Driver
Amazon (Optima Logistics)
03.2020 - 09.2023
Pawnbroker
Value Pawn
08.2018 - 03.2020
Sales Associate
Cricket Wireless
09.2017 - 04.2018
Customer Service Associate
Walmart
10.2015 - 09.2017
High School Diploma -
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