Michelle Tyler
Lubbock,TX
Summary
Dynamic delivery professional with a proven track record at DoorDash, excelling in customer service and time management. Recognized for enhancing customer satisfaction through effective communication and safe driving practices. Bilingual in English and Spanish, I thrive in fast-paced environments, ensuring timely and accurate deliveries while maintaining a positive attitude.
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
11
11
years of professional experience
Work History
Delivery Driver
DoorDash
Lubbock, TX
12.2024 - Current
- Delivered food orders promptly while ensuring adherence to safety and quality standards.
- Utilized GPS technology to optimize delivery routes and minimize transit time.
- Communicated effectively with customers to confirm order details and address inquiries.
- Maintained vehicle cleanliness and compliance with maintenance schedules for optimal performance.
- Adapted quickly to changing delivery requests and traffic conditions, enhancing customer satisfaction.
- Collaborated with restaurant staff to ensure timely order preparation and accuracy in deliveries.
- Managed cash transactions accurately, ensuring correct handling of payments and receipts.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
Uber Partner
Uber Eats
Lubbock, TX
03.2021 - 12.2024
- Managed delivery schedule to optimize efficiency and reduce wait times for customers.
- Coordinated with restaurant partners to ensure accurate order fulfillment and timely service.
- Trained new drivers on best practices for navigation and customer interaction.
- Developed strategies to enhance customer satisfaction through improved communication channels.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Increased efficiency with effective route planning and GPS navigation usage.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Executive Assistant
D&D Worldwide Services, LLC
Houston, TX
01.2015 - 08.2023
- Managed executive calendars, scheduling appointments and coordinating logistics for meetings and events.
- Prepared detailed reports and presentations to support strategic decision-making processes.
- Streamlined office operations by implementing new filing systems and improving document retrieval efficiency.
- Liaised between departments to ensure seamless communication and project alignment across teams.
- Trained junior administrative staff on office protocols and software tools, fostering a collaborative work environment.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Answered high volume of phone calls and email inquiries.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened personal and business calls and directed to appropriate party.
Education
GED -
Gatesville High School
Gatesville05-1993
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- Complex Problem-solving
- Client relationship management
- FLUENT IN English & Spanish
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Delivery Driver
DoorDash
12.2024 - Current
Uber Partner
Uber Eats
03.2021 - 12.2024
Executive Assistant
D&D Worldwide Services, LLC
01.2015 - 08.2023
GED -
Gatesville High School