Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josue Loyo

Santa Rosa,CA

Summary

Dynamic Shift Leader with a proven track record at EL Pollo Loco, excelling in team leadership and customer service management. Spearheaded training initiatives, boosting team performance and sales through effective upselling techniques. Demonstrated expertise in cash handling and problem-solving, fostering a culture of continuous improvement and customer satisfaction. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

2
2
years of professional experience

Work History

Shift Leader

EL Pollo Loco
09.2022 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

High School Diploma -

Santa Rosa High School
Santa Rosa, CA
06.2024

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Team motivation
  • Decision-making capabilities
  • Training Assistance
  • Creative Problem-Solving
  • Goal Setting and Tracking
  • Sales and Upselling
  • Customer Service Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Leader

EL Pollo Loco
09.2022 - 06.2024

High School Diploma -

Santa Rosa High School
Josue Loyo