Josue Lucero
Summary
Dynamic Small Business Banker at Bank of America with proven expertise in relationship management and loan origination. Recognized for enhancing deposit growth through tailored financial solutions and exceptional customer service. A self-motivated leader skilled in critical thinking, consistently exceeding client expectations and driving portfolio success.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Small Business Banker
Bank Of America
06.2024 - Current
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Developed strategies to increase deposit growth by offering competitive products and services tailored to small business needs.
- Assisted in the development of marketing strategies targeting potential small business customers within the community.
- Conducted thorough due diligence on prospective borrowers by analyzing their financial documents, collateral assessments, and risk profiles.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to provide informed recommendations to clients.
- Developed a reputation as a trusted advisor by consistently exceeding customer expectations and providing sound financial guidance tailored to each client''s unique needs.
Senior Relationship Banker
Bank of America
01.2016 - 06.2024
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Mentored junior Relationship Bankers, sharing best practices for success in the role.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.
- Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
NDT Inspector
Haddco
07.2014 - 01.2016
- Supported quality assurance initiatives by providing detailed reports on findings from NDT inspections.
- Increased efficiency in inspection processes through the utilization of advanced NDT methods such as ultrasonic, magnetic particle, and radiographic testing.
- Evaluated the effectiveness of NDT methods and equipment to recommend upgrades or improvements as needed for optimal performance.
- Improved safety standards by identifying and reporting defects in metals, composites, and other industrial products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Education
Bachelor of Science - Computer Science
University of Arizona
Tucson, AZ05-2025
Skills
- Relationship management
- Loan origination
- Portfolio management
- Cash flow forecasting
- Critical thinking
- Active listening
- Team leadership
- Decision-making
- Self-motivated and disciplined
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Small Business Banker
Bank Of America
06.2024 - Current
Senior Relationship Banker
Bank of America
01.2016 - 06.2024
NDT Inspector
Haddco
07.2014 - 01.2016
Bachelor of Science - Computer Science
University of Arizona