Josue Mendoza

Miami,FL

Summary

Expert in training and advising new associates on customer service and best sales practices. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

years of professional experience

Work History

Sales Associate

Dutty Free Americas

Miami, FL

09.2019 - Current

Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Helped average of Numbers customers per day by responding to inquiries and locating products.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
Supported clients with targeted and highly successful product launches.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Introduced customers to new offerings and updated accounts.
Answered customers' questions and addressed problems and complaints in person and via phone.
Answered incoming telephone calls to provide store, products and services information.
Engaged customers in friendly, professional dialogue to determine needs.
Answered product questions with up-to-date knowledge of sales and promotions.
Sold various products by explaining unique features and educating customers on proper application or usage.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Used technology resources to assist customers in locating and selecting items.

Education

Bachelor of Arts - Civil Engineering

Florida International University, Miami, FL

07.2025

Concrete Canoe FIU Member, 2023
ASCE FIU Member, 2023

Associate of Arts - Civil Engineering

Miami Dade College, Miami, FL

04.2022

Final Grade: 90%
Graduated cum laude

Skills

Dispute mediation
Brand promotions
Relationship selling
Inventory control procedures
Customer service
Excellent communication skills
Sales development
Product Sales
Market research and analysis
Relationship Selling
Cash Handling
Merchandising
Self-Checkout Assistance
Product Recommendations
Stocking and Receiving

POS System Operation
Retail Loss Prevention
Store Opening and Closing
Customer Service
Problem-Solving
Inventory Control Procedures
Maintenance & Repair
Good Work Ethic
CAD Drafting
Adobe Illustrator
Civil 3D
Highway Design
Permit Applications
Microsoft Visual Basic Proficiency

Timeline

Sales Associate - Dutty Free Americas

09.2019 - Current

Florida International University - Bachelor of Arts, Civil Engineering

Miami Dade College - Associate of Arts, Civil Engineering