Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Josue Montano

Houston

Summary

Dynamic professional with extensive experience in small business operations and crisis management. As Owner at JNMV Multiservices, I exceeded client expectations through comprehensive investigations and strengthened partnerships with law enforcement. Proven ability to communicate effectively and manage projects, delivering results that enhance customer relations and operational efficiency.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner

JNMV Multiservices
02.2022 - Current
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
  • Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
  • Staked out locations to locate individuals and gather evidence of unlawful activities.
  • Investigated individuals claiming disability to identify and document fraud.
  • Strengthened relationships with local law enforcement agencies through collaboration on high-profile cases, resulting in mutually beneficial outcomes.
  • Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
  • Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout the investigation process.
  • Built a solid reputation as a reliable and trustworthy investigator through adherence to ethical practices and maintaining confidentiality in all assignments.
  • Identified patterns of behavior in subjects under investigation, enabling the development of tailored surveillance strategies that yielded successful results.
  • Surveilled individuals covertly to investigate issues such as fraud and infidelity.
  • Obtained crucial information for clients through skillful interrogations, leading to timely resolution of sensitive matters.
  • Accelerated case resolutions by working closely with attorneys to develop effective legal strategies based on findings from thorough investigations.
  • Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
  • Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.

Fugitive Recovery Agent

MAA Recovery and Investigations
02.2022 - Current
  • Developed customized strategies for each case based on individual circumstances, adjusting tactics as needed to increase likelihood of success while minimizing risks involved in recovery process.
  • Executed arrest warrants in accordance with state laws, ensuring all actions were legally compliant and minimized liability risks for employers.
  • Assisted clients in navigating complex legal processes after retrieval of fugitives, providing support during court appearances and case resolution.
  • Implemented covert surveillance methods to monitor suspects without detection, maintaining a safe distance while gathering crucial intelligence.
  • Conducted comprehensive background checks on subjects, uncovering crucial details that aided in successful recoveries.
  • Maintained public safety by apprehending dangerous fugitives and working closely with local law enforcement agencies.
  • Conducted interviews with friends, family members, and associates of subjects to gather critical information about their whereabouts or intentions.
  • Managed caseloads efficiently by prioritizing tasks, allocating resources appropriately and maintaining accurate documentation of all investigative activities.
  • Enhanced client satisfaction by efficiently locating and apprehending fugitives through thorough investigations.
  • Developed strong relationships with local police departments to facilitate efficient information sharing and collaboration.
  • Established a reputation in the industry for professionalism and ethical conduct while consistently delivering results even under high-pressure situations.
  • Utilized social media platforms for undercover investigations into suspect behaviors, allowing for more accurate predictions of movements or patterns leading up to arrests.
  • Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.

Security Officer

Johnson Security
07.2020 - 02.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Investigated suspicious activities and persons to maintain security of premises.

Service Manager

Community Toyota
09.2018 - 04.2020
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Store Manager

Oreilly Auto Pats
07.2008 - 09.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

North Shore Senior High School
Houston
05-2004

Skills

  • Small business operations
  • Verbal and written communication
  • Project management
  • Customer relations
  • Operations management
  • Business management
  • Business planning
  • Business leadership
  • Partnership development
  • Crisis management

Certification

Texas Private Security:

Level 2

Level 3

Level 4

Texas License To Carry Firearm

Texas Process Server

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Owner

JNMV Multiservices
02.2022 - Current

Fugitive Recovery Agent

MAA Recovery and Investigations
02.2022 - Current

Security Officer

Johnson Security
07.2020 - 02.2022

Service Manager

Community Toyota
09.2018 - 04.2020

Store Manager

Oreilly Auto Pats
07.2008 - 09.2018

High School Diploma -

North Shore Senior High School

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