Josue Ontiveros
Garden Grove,CA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Mechanic
Elite Line Services
10.2025 - 08.2026
- Collaborated with team to troubleshoot complex mechanical issues effectively.
- Reviewed work orders to ensure accuracy and company standards
- Reviewed technical manuals to ensure compliance with industry regulations and protocols.
- Led safety training sessions, fostering a culture of workplace safety among staff.
- Conducted regular inspections to ensure compliance with safety regulations.
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Supervised mechanical repairs and maintenance on a diverse fleet of vehicles.
Lead Mechanic
PrimeFlight
11.2023 - 10.2025
- Supervised daily mechanical operations to ensure safety and efficiency standards.
- Supervised mechanical repairs and maintenance on a diverse fleet of vehicles.
- Trained junior mechanics on best practices and maintenance procedures.
- Implemented preventive maintenance schedules, reducing equipment downtime.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Conducted quality inspections of completed work, ensuring all repairs met industry standards
- Ensured compliance with safety regulations and company policies by reinforcing proper procedures during daily operations.
Gse Mechanic
Daifuku Elite Line Services
10.2022 - 11.2023
- Equipped myself with all the tools needed to complete job assignments
- Diagnosed and repaired ground support equipment, ensuring optimal performance and safety standards.
- Conducted routine inspections on machinery to identify potential issues
- troubleshooted and repaired electrical and mechanical systems
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
Front Desk Agent
Westin South Coast Plaza
01.2019 - 01.2021
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain room readiness and guest satisfaction.
- Processed reservations using property management systems, enhancing operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Science -
South Seattle Community College
Seattle, WA01-2027
High School Diploma -
Bolsa Grande Highschool
Westminster, CA07-2018
Skills
- Customer service
- Guest services
- Problem-solving skills
- Hospitality services
- Computer skills
- Phone and email etiquette
- Detail-oriented
- Data entry
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Mechanic
Elite Line Services
10.2025 - 08.2026
Lead Mechanic
PrimeFlight
11.2023 - 10.2025
Gse Mechanic
Daifuku Elite Line Services
10.2022 - 11.2023
Front Desk Agent
Westin South Coast Plaza
01.2019 - 01.2021
Associate of Science -
South Seattle Community College
High School Diploma -
Bolsa Grande Highschool