Josue Ortiz
Houston,TX
Summary
Dynamic Automotive Technician with a strong work ethic and extensive experience at Tom Peacock Nissan. Proven track record in engine repair and troubleshooting, enhancing vehicle performance and customer satisfaction. Skilled in managing multiple projects while maintaining attention to detail, resulting in increased repeat clientele and positive referrals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Technician
Tom Peacock Nissan
01.2022 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Merchandise Manager
Sam's Club
03.2020 - 01.2022
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Monitored competitor activities to stay current on industry developments and adjust merchandising tactics as needed.
Line Cook
Pappadeaux
03.2018 - 03.2020
Education
High School Diploma - Gender Studies
Klein Forest High School
Houston, TX05.2019
Skills
- Strong work ethic
- Changing tires
- Attention to detail
- Engine repair
- Safety awareness
- Valid Driver's license
- Hand and power tools
- Time management
- Troubleshooting skills
- Customer service
- Inspecting vehicles
- Vehicle inspection
- Alignments experience
- Transmissions
- Engine rebuilds
- Heating and air conditioning
- Drivetrain repair
- Automotive electronics
- Electrical experience
- Rebuilding engines
- Issue resolution
- Electrical repair procedures
Certification
State Inspectors License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Automotive Technician
Tom Peacock Nissan
01.2022 - Current
Merchandise Manager
Sam's Club
03.2020 - 01.2022
Line Cook
Pappadeaux
03.2018 - 03.2020
State Inspectors License
High School Diploma - Gender Studies
Klein Forest High School
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