Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josue Prieto

Los Angeles,CA

Summary

I am a proven Hospitality Specialist with a strong track record of enhancing guest satisfaction and loyalty at Chick-fil-A. Skilled in multitasking and problem-solving, I excel at ensuring efficient operations and creating positive guest experiences. I take initiative, adapt quickly to customer needs, and consistently uphold high service standards.

Having developed a range of skills in a fast-paced hospitality environment, I am now looking to transition into a new field where I can apply my experience in guest relations, organization, and team efficiency. I am highly committed to maintaining cleanliness and order, while fostering a welcoming and efficient atmosphere.

With a positive attitude and a strong willingness to learn and grow, I am eager to bring my dedication to customer satisfaction and operational excellence to a new opportunity.

Overview

2
2
years of professional experience

Work History

Hospitality Specialist

Chick-fil-A
11.2022 - 05.2024
  • Collaborated with various team members to meet guests' requests.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in procedures for improved efficiency and reduced wait times.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Established rapport with frequent visitors, fostering loyalty towards the establishment.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.

Pool Host/ Server

ETC Hotels
07.2024 - 10.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Housemen

ETC Hotels
11.2024 - Current
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
  • Kept building entryway glass clean and polished for professional presentation.
  • Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
  • Set up banquet halls, meeting rooms, terraces and other places where an event is to take place as small as a 10 person event and as big as a 500 person event

Education

Culver City High School
Culver City, CA
06.2021

Skills

  • Initiative-taking
  • Reliability and punctuality
  • Guests Relations
  • Multitasking
  • Problem solver
  • Quick learner
  • Attentive listener
  • Quick worker
  • Princepled and Integrity Driven

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Housemen

ETC Hotels
11.2024 - Current

Pool Host/ Server

ETC Hotels
07.2024 - 10.2024

Hospitality Specialist

Chick-fil-A
11.2022 - 05.2024

Culver City High School

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Josue Prieto