Summary
Overview
Work History
Education
Skills
Timeline
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Josue Pulido

East Palo Alto,CA

Summary

Results-driven professional with 5 years of oversight and management experience at Elevate360, combining a degree in Administration of Justice with proven skills in team leadership, logistics, and exceptional customer service. Adept at problem-solving and conflict resolution, consistently driving operational efficiency and fostering positive client relationships.

Overview

8
8
years of professional experience

Work History

Lead Customer Service Representative

Elevate360
Menlo Park, CA
01.2020 - Current
  • Managed daily operations and team performance for a fleet of bikes servicing a major tech company.
  • Scheduled and coordinated personnel to ensure adequate coverage and efficient service delivery.
  • Oversaw team activities and ensured adherence to company standards and client expectations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate records and prepared daily operational reports.
  • Trained new team members on company procedures and customer service standards.
  • Successfully mediated disputes between clients/team members, ensuring positive outcomes.

Valet Supervisor

All About Parking
Menlo Park, CA
08.2017 - 10.2020
  • Managed inventory levels of supplies necessary for valet operations.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Resolved customer complaints in a professional and courteous manner.
  • Greeted guests and answered questions about valet service, directions and local attractions.
  • Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.

Education

Associate of Science - Criminal Justice

CSM
San Mateo, CA
07-2022

High School Diploma -

Palo Alto High School
Palo Alto, CA
05-2017

Skills

  • Management & Leadership: Team oversight, scheduling, coordination, performance management, training
  • Customer Service: Client interaction, problem-solving, communication, issue resolution
  • Logistics & Operations: Fleet management, scheduling, daily reporting
  • Communication: Verbal and written communication, client relations
  • Driving: Experienced driver of large vehicles (Mercedes Sprinter Van, trucks)
  • Problem-Solving: Ability to address and resolve complex issues effectively
  • Organization: Meticulous attention to detail and ability to manage multiple tasks
  • Conflict Resolution: Successfully mediating disputes and fostering positive relationships

Additional Information

  • Valid California Driver's License
  • Experienced in driving large vehicles, such as the Mercedes Sprinter van and trucks

Timeline

Lead Customer Service Representative

Elevate360
01.2020 - Current

Valet Supervisor

All About Parking
08.2017 - 10.2020

Associate of Science - Criminal Justice

CSM

High School Diploma -

Palo Alto High School

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Josue Pulido