Kolunji Jackson
Statesboro,GA
Summary
Professional lead customer service representative prepared for this role. Strong background in inventory management and process optimization. Known for effective team collaboration and consistently achieving operational goals. Skilled in coordinating workflows, maintaining safety standards, and adapting to changing demands. Highly reliable with focus on delivering results.
Overview
1
1
year of professional experience
Work History
Lead Customer Service Representative
McDonald's
03.2024 - 05.2025
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
High School Diploma -
Statesboro High School
Statesboro, GA05.2025
Skills
- Order picking
- Stock rotation
- Scheduling coordination
- Supply chain
- Performance improvement
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
Timeline
Lead Customer Service Representative
McDonald's
03.2024 - 05.2025
High School Diploma -
Statesboro High School