Josue Romero
Corona,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results by caring for Cast and inspiring them to create an excellent experience for guests. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2022
2022
years of professional experience
Work History
Banquet Houseperson Lead and Captain
Disneyland Park
- As a houseperson lead, responsible for leading the team in charge of set up, break down, transport, and storage of equipment utilized for special events at the Disneyland Resort
- A considerable eye for detail as a lead as we are responsible for inspecting equipment when storing and pulling equipment for specific events to ensure the equipment utilized is functional and in working order as well as reading and understanding items that are needed on a case by case scenario per our banquet event orders
- As a Captain, responsible for overseeing our Banquet Help team, which includes our servers, bussers, and bartenders and providing our cast members with direction at each event
- Utilized effective problem-solving skills to address unexpected challenges during events, maintaining professionalism under pressure.
- Working well in a team setting, providing support and guidance to other Cast Members, helping cultivate a positive and inspired team dedicated to making the magic come alive for our guests.
- Care for Cast by listening to feedback and their multiple perspectives and fostering an inclusive and safe work environment.
- Setting up equipment according to our clients wishes for special events
- As well as setting up and leading the team in charge of the dessert parties for our nighttime spectaculars such as World of Color and Pixar Pal Parade, interacting with our guests in a professional, pleasant and friendly manner
- Responsible for observing and ensuring that our guests are receiving proper service throughout our events and nighttime spectaculars
- Able to review and have a thorough understanding of our banquet event orders in order to successfully set up and manage our events
- Adhered to strict timelines for event setup and breakdown, ensuring punctuality and reduced downtime between functions.
- Maintained clean and organized event spaces for optimal functionality and visual appeal.
Busser, Tomorrowland Skyline Terrace and Alien Pizza Planet
Disneyland
- Worked by keeping the area clean by cleaning tables and sweeping floors and bussing tables for guests
- In our Skyline location I am expected to help with seating, welcoming our guests and interacting with guests in order to provide them with a unique experience with Cast members and other guests
Customer Service Representative and Processing Clerk
91 Express Lanes
10.2018 - 10.2021
- Assisting customers in managing their accounts with the 91 Express Lanes
- Processing incoming paperwork, faxes, and emails in a timely and professional manner
- Able to deescalate aggravated customers in a professional manner
Assistant General Manager
Pizza Hut
10.2016 - 01.2018
- Trained and hired new applicants to be hard workers who value not only themselves but the customers they serve
- Responsible for all managerial duties behind the general manager including maintaining profit and excellent customer relations
- Responsible for inventory and operating supply management and ordering
- Actively maintained relations with the local community and participated in school lunches and extracurricular activities
Education
Bachelor's Degree -
California State University San Bernardino
Skills
- Customer Service
- Time management
- Organization skills
- High stress situations
- Management
- Scheduling
- Leadership
- Hiring
Timeline
Customer Service Representative and Processing Clerk
91 Express Lanes
10.2018 - 10.2021
Assistant General Manager
Pizza Hut
10.2016 - 01.2018
Banquet Houseperson Lead and Captain
Disneyland Park
Busser, Tomorrowland Skyline Terrace and Alien Pizza Planet
Disneyland
Bachelor's Degree -
California State University San Bernardino