Josue Ramirez
Federal Way
Summary
Results-driven IT graduate with over 10 years of experience in customer service And Security, also with 2 years focused on hardware and software troubleshooting and repair. Proficient in security systems, audio/visual equipment, cabling, and addressing basic PC/laptop technical issues. Currently pursuing CompTIA certifications to bolster technical ability and enhance career prospects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Maritime security officer
Prosegur group
Seattle
10.2025 - 04.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter potential security threats.
- Responded promptly to alarms and incidents, following established protocols.
- Collaborated with local law enforcement during emergency situations as needed.
- Maintained detailed logs of daily activities, incidents, and observations for review.
- Implemented access control measures to restrict unauthorized entry into facilities.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Performed regular patrols of the premises both inside and outside buildings using various methods such as foot patrol or vehicle patrol.
Global Security Operations Center Operator
Johnson Controls
Redmond
09.2024 - 05.2025
- Checked security cameras and alarm systems, promptly finding and responding to suspicious activities or threats.
- Coordinated dispatch of security personnel during emergencies, ensuring rapid response and effective communication.
- Kept comprehensive records of incidents and actions taken, enhancing accountability and future reference.
- Collaborated with law enforcement and emergency services to improve response strategies during critical situations.
- Developed and implemented a new incident reporting system, significantly reducing response times, and improving documentation accuracy.
- Trained and mentored junior dispatchers, enhancing team performance and knowledge of security protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Airport Security Specialist
Port of Seattle
SeaTac
05.2024 - 11.2024
- Operated and troubleshot CCTV systems, metal detectors, and X-ray machines to uphold airport safety and compliance.
- Documented incidents and suspicious activities, helping effective tracking and reporting in collaboration with law enforcement.
- Conducted facility patrols to deter security threats and responded to incidents, ensuring safety and compliance.
- Conducted security screenings of passengers and baggage using advanced detection systems.
- Monitored security checkpoints for suspicious behavior and potential security threats.
- Collaborated with law enforcement and emergency personnel during security incidents.
- Communicated effectively with supervisors regarding daily work assignments.
- Conducted baggage or cargo screening to verify compliance with governmental regulations using x-ray machines, walk-through magnetometers and hand-held magnetometers.
- Guarded restricted areas to prevent unauthorized entry.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings, and cargo.
Security Supervisor
Securitas Security Services
Redmond
03.2022 - 10.2023
- Installed and configured security systems and peripheral devices, enhancing campus security operations.
- Monitored badge check-ins and inventory for IT equipment, ensuring adequate supplies and operational efficiency.
- Trained over 20 personnel in security and IT processes, fostering a culture of safety and responsiveness.
- Oversaw campus security, addressing suspicious activities and unauthorized personnel promptly and effectively.
Education
Technical Diploma - Information Technology Security & Administration
MyComputerCareer
High School Diploma -
Federal WaySkills
- Hardware Troubleshooting & Installation
- Security Systems (CCTV, Access Control)
- Cabling (Cat5, Cat6, Cat6e, Fiber Optic, Coaxial)
- Technical Documentation & Reporting
- Customer Service Excellence
- Proficient in Microsoft Office Suite and VPN Technologies
- Deescalation
- Lenel
- CCTV operation
- Incident reporting
- Access control
- Emergency response
- Risk assessment
- Threat detection
- Attention to detail
- Alarm monitoring
- CCTV monitoring
- Screening wands
- Report writing
- Conflict resolution techniques
- Defensive tactics training
- Security guard license
- Conflict de-escalation
- First aid and CPR certified
Certification
Actively pursuing CompTIA certifications to enhance professional qualifications and technical skills.
Timeline
Maritime security officer
Prosegur group
10.2025 - 04.2026
Global Security Operations Center Operator
Johnson Controls
09.2024 - 05.2025
Airport Security Specialist
Port of Seattle
05.2024 - 11.2024
Security Supervisor
Securitas Security Services
03.2022 - 10.2023
Technical Diploma - Information Technology Security & Administration
MyComputerCareer