Summary
Overview
Work History
Education
Skills
References
Timeline
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Josue Regalado-Corrlaes

Chico,CA

Summary

Dynamic professional with a proven track record at Enloe Medical Center, enhancing patient financial processes and excelling in customer service roles. Leveraged bilingual capabilities and exceptional communication skills to mediate conflicts and streamline operations. Achieved significant improvements in collections and customer satisfaction, demonstrating strong analytical thinking and problem resolution abilities.

Overview

4
4
years of professional experience

Work History

Patient Financial Services Representative

Enloe Medical Center
Chico, CA
10.2024 - Current
  • Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
  • Managed collection efforts by working directly with patients on payment plans or arrangements that meet their needs while keeping within company guidelines.
  • Developed strategies to improve collections processes and reduce bad debt write offs.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Customer Service Representative

RCBS
Oroville, USA
08.2021 - 10.2024
  • Responsible for helping customers with inquiries, resolving issues, and providing support
  • Ability to work well under pressure and manage customers emotions and experience
  • Common tasks include answering phone calls and responding to emails
  • Willingness to learn and adapt to new technologies and procedures

Lumber Mill Worker

Sierra Pacific Industries
Oroville, USA
12.2020 - 03.2021
  • Maintain and repair equipment as needed to ensure safe and efficient operation
  • Perform quality control checks to ensure that products meet specifications
  • Follow safety protocols and procedures to prevent accidents and injuries
  • Ability to work in a fast-paced environment and meet production goals

Education

Associates Degree - Criminal Justice

Butte Community College
Oroville, CA
12-2024

Diploma -

Oroville High School
Oroville, CA
06.2017

Skills

  • Bilingual (Spanish)
  • Excellent communication skills
  • Conflict mediation
  • Analytical and critical thinking
  • Report generation
  • Problem resolution

References

  • Mauricio Moreno, Municipal Law Enforcement Officer, mauriciomoreno801@gmail.com, (530) 282-0736
  • Beverly Johnson, HR Supervisor, (530) 712-7868
  • Shawna Bartels, Enloe Medical Center Supervisor, (530) 591-5565

Timeline

Patient Financial Services Representative

Enloe Medical Center
10.2024 - Current

Customer Service Representative

RCBS
08.2021 - 10.2024

Lumber Mill Worker

Sierra Pacific Industries
12.2020 - 03.2021

Associates Degree - Criminal Justice

Butte Community College

Diploma -

Oroville High School

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Josue Regalado-Corrlaes