BEATRIZ REVERON
Miami
Summary
Retail sales professional skilled in sales and customer service, with a strong ability to build lasting relationships with customers. I am dedicated to exceeding expectations, resolving issues, and improving operations. I have a solid background in managing patient financial services and ensuring compliance. My strengths include teamwork, adaptability, and expertise in account management and billing processes, all while maintaining a focus on customer satisfaction and financial accuracy.
Overview
6
6
years of professional experience
Work History
Patient Financial Services Representative
Memorial Emergency Center 24/7
08.2022 - Current
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data.
- Improved patient satisfaction by providing timely and accurate financial information.
- Provided accurate information to self-pay patients, offering flexible solutions that aligned with their financial capabilities.
Retail Associate
Metro by T-Mobile
02.2022 - 07.2022
- Answered questions about store policies and concerns to support positive customer experiences
- Stocked merchandise, clearly labeling items, arranging them by size or color.
- Greeted customers, assisted them in finding merchandise, and made recommendations
- Provided training and acted as a peer coach for new salespeople
- Collaborated with the Manager and assistant manager to resolve issues and address customer concerns
- Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations
- Used interpersonal and communication skills in order to establish a selling relationship with customers
- Was in charge of answering customer questions about merchandise and pricing
Retail Manager
Boost Mobile
09.2020 - 02.2022
- Surpassed sales targets and met business objectives by motivating employees and promoting new promotions and specials
- Trained and developed new employees to make their transition into the team as smooth as possible
- Assisted customers in managing large purchases by collecting items from shelves and storage locations
- Was in charge of all P&L line items that could be controlled, such as inventory and cash
- Cultivated customer loyalty and increased retention by providing exceptional service
- Keep track of monthly sales and set goals
- Reviewed cash and operations reports to effectively control store inventory
Retail Associate
Metro by T-Mobile
07.2018 - 09.2020
- Kept the sales floor clean by straightening and facing merchandise
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Answered questions about store policies and concerns to support positive customer experiences
- Increased sales by displaying merchandise in an appealing and orderly manner
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]
- Greeted customers, assisted them in finding merchandise, and made recommendations
- Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations
Education
Associate of Arts - Dentistry (Pre-Dentistry)
Miami Dade College
Hialeah, FL01.2021
High School -
Hialeah Gardens High School
Hialeah Gardens, FL01.2017
Skills
- People-oriented
- Active listening skills
- Positive and friendly
- Exceptional time management skills
- Reliability
- Credit card processing
- Retail sales
- Customer-oriented
- Goal-oriented
- Fluent in English and Spanish
- Client relations strength
- Computer literate
- Detail-oriented
- Cash handling and management
- Quick learner
- Customer service
- Strong interpersonal skills
- Patient Registration
- Insurance Verification
- Payment Collection
Languages
Spanish
Native or Bilingual
Timeline
Patient Financial Services Representative
Memorial Emergency Center 24/7
08.2022 - Current
Retail Associate
Metro by T-Mobile
02.2022 - 07.2022
Retail Manager
Boost Mobile
09.2020 - 02.2022
Retail Associate
Metro by T-Mobile
07.2018 - 09.2020
High School -
Hialeah Gardens High School
Associate of Arts - Dentistry (Pre-Dentistry)
Miami Dade College
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