Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josue Romo

El Centro,CA

Summary

Dynamic and results-driven professional with extensive experience at Arco Ampm, excelling in cash handling and customer service. Proven ability to enhance operational efficiency and foster teamwork, while maintaining high standards of cleanliness and safety. Skilled in multitasking and problem-solving, contributing to increased sales and customer satisfaction during high-pressure situations.

Overview

9
9
years of professional experience

Work History

Graveyard Cashier

Arco Ampm
3603 S Dogwood El Centro, CA 92243
10.2016 - 06.2017
  • Processed cash transactions accurately and efficiently during night shifts.
  • Maintained cleanliness and organization of cashier area to enhance customer experience.
  • Assisted customers with inquiries and resolved issues promptly to ensure satisfaction.
  • Learned operational procedures, including cash handling and register operation, swiftly.
  • Collaborated with team members to streamline closing procedures for improved efficiency.
  • Monitored inventory levels and reported discrepancies to management for timely restocking.
  • Adapted quickly to changing circumstances in a fast-paced environment during late hours.
  • Ensured compliance with safety protocols while managing cash drawer operations effectively.
  • Contributed to loss prevention efforts by vigilantly monitoring security cameras and promptly reporting suspicious activities or behaviors.
  • Facilitated smooth shift transitions by preparing and communicating pertinent information to incoming cashiers at the end of graveyard shifts.
  • Collaborated with team members to maintain a safe working environment, conducting regular safety checks throughout the shift.
  • Managed high-pressure situations calmly, effectively handling large crowds during holiday seasons or promotional events.
  • Upheld company standards for hygiene and cleanliness, contributing to a positive shopping experience for customers during late hours.
  • Increased sales of promotional items through suggestive selling techniques during the overnight hours.
  • Developed strong rapport with returning late-night customers which led to an increase in repeat business during overnight shifts.
  • Provided exceptional customer service, addressing inquiries promptly and resolving issues effectively.
  • Balanced multiple tasks efficiently under tight deadlines including managing transactions at peak hours without compromising accuracy.
  • Assisted in restocking shelves and organizing merchandise, contributing to store appearance and inventory management.
  • Improved overall store efficiency by assisting in training new graveyard cashiers on proper procedures and best practices.
  • Supported store management by completing nightly paperwork and reporting any discrepancies or issues encountered during the shift.
  • Ensured accurate record-keeping through meticulous organization of receipts, vouchers, coupons, and other financial documents related to transactions during the graveyard shift hours.
  • Demonstrated adaptability by quickly learning new software systems for effective product scanning and payment processing.
  • Maintained a clean and organized workspace, ensuring a pleasant shopping experience for customers.
  • Processed returns and exchanges with professionalism, adhering to company policies while maintaining excellent customer relations.
  • Sought out opportunities to improve store appearance and operations in between assigned overnight work.
  • Operated lottery terminal to issue, check and redeem tickets.
  • Completed and filed daily store close reports for management and transitioned system to new business day.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Graveyard Cashier

Arco Ampm
1190 S Brawley Ave, Brawley, CA 92227
06.2017 - 06.2020
  • Processed cash transactions accurately and efficiently during night shifts.
  • Maintained cleanliness and organization of cashier area to enhance customer experience.
  • Assisted customers with inquiries and resolved issues promptly to ensure satisfaction.
  • Learned operational procedures, including cash handling and register operation, swiftly.
  • Collaborated with team members to streamline closing procedures for improved efficiency.
  • Monitored inventory levels and reported discrepancies to management for timely restocking.
  • Adapted quickly to changing circumstances in a fast-paced environment during late hours.
  • Ensured compliance with safety protocols while managing cash drawer operations effectively.
  • Contributed to loss prevention efforts by vigilantly monitoring security cameras and promptly reporting suspicious activities or behaviors.
  • Facilitated smooth shift transitions by preparing and communicating pertinent information to incoming cashiers at the end of graveyard shifts.
  • Collaborated with team members to maintain a safe working environment, conducting regular safety checks throughout the shift.
  • Managed high-pressure situations calmly, effectively handling large crowds during holiday seasons or promotional events.
  • Upheld company standards for hygiene and cleanliness, contributing to a positive shopping experience for customers during late hours.
  • Promoted store loyalty programs, consistently meeting sign-up goals during overnight shifts.
  • Increased sales of promotional items through suggestive selling techniques during the overnight hours.
  • Developed strong rapport with returning late-night customers which led to an increase in repeat business during overnight shifts.
  • Provided exceptional customer service, addressing inquiries promptly and resolving issues effectively.
  • Balanced multiple tasks efficiently under tight deadlines including managing transactions at peak hours without compromising accuracy.
  • Assisted in restocking shelves and organizing merchandise, contributing to store appearance and inventory management.
  • Improved overall store efficiency by assisting in training new graveyard cashiers on proper procedures and best practices.
  • Supported store management by completing nightly paperwork and reporting any discrepancies or issues encountered during the shift.
  • Ensured accurate record-keeping through meticulous organization of receipts, vouchers, coupons, and other financial documents related to transactions during the graveyard shift hours.
  • Demonstrated adaptability by quickly learning new software systems for effective product scanning and payment processing.
  • Maintained a clean and organized workspace, ensuring a pleasant shopping experience for customers.
  • Processed returns and exchanges with professionalism, adhering to company policies while maintaining excellent customer relations.
  • Sought out opportunities to improve store appearance and operations in between assigned overnight work.
  • Operated lottery terminal to issue, check and redeem tickets.
  • Resolved customers' service and product problems and processed refunds.
  • Completed and filed daily store close reports for management and transitioned system to new business day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Graveyard Supervisor

Arco Ampm
680 W 2nd St. Calexico, CA 92231
02.2021 - 06.2022
  • Supervised overnight operations to ensure compliance with safety protocols and operational standards.
  • Coordinated staff schedules to maintain optimal coverage and enhance team efficiency during night shifts.
  • Trained new employees on company policies, safety procedures, and customer service protocols.
  • Monitored inventory levels, facilitating timely restocking and minimizing product shortages.
  • Implemented process improvements that streamlined workflows and reduced operational delays during night hours.
  • Conducted regular inspections of facilities to uphold cleanliness and safety standards in the store environment.
  • Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction during late hours.
  • Collaborated with management to develop strategies for improving sales performance during nighttime operations.
  • Enhanced quality control measures by consistently reviewing completed tasks against established standards before submission or implementation.
  • Provided thorough training for new employees while emphasizing safety protocols and company guidelines.
  • Facilitated smooth transition between shifts by communicating pertinent information from previous shifts'' activities to incoming colleagues.
  • Assisted in the development of policies and procedures specifically tailored to meet the unique challenges faced by graveyard shift employees, fostering a more cohesive work environment.
  • Assisted upper management in developing strategies for continuous improvement of graveyard shift operations while considering budget constraints.
  • ResultImplemented cross-training initiatives to ensure all team members were knowledgeable in various roles within the workplace environment during the graveyard shift.
  • Coordinated with maintenance teams to ensure equipment was functioning properly for optimal productivity during overnight hours.
  • Boosted overall productivity, delegating tasks to appropriate team members based on skills and expertise.
  • Increased employee satisfaction by addressing concerns promptly and providing constructive feedback during performance reviews.
  • Enhanced safety and security by conducting regular inspections and addressing potential hazards on the premises.
  • Improved team efficiency by implementing streamlined processes for graveyard shift tasks.
  • Streamlined workflow processes to improve overall efficiency within the graveyard shift operations.
  • Fostered a positive work environment through open communication channels and conflict resolution strategies.
  • Ensured timely completion of projects by managing deadlines and adjusting work schedules as needed.
  • Optimized resource utilization, monitoring inventory levels, and reordering supplies when necessary.
  • Maintained accurate documentation of employee attendance, performance evaluations, and incident reports during the graveyard shift.
  • Reduced employee turnover with effective communication, training, and support for graveyard shift staff.
  • Monitored employee performance regularly, identifying areas for growth opportunities through coaching or additional training.
  • Led regular team meetings to discuss progress, address concerns, and share best practices among graveyard shift staff members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Seafood Processor

Trident Seafoods
Ketchikan, AK
06.2022 - 08.2022
  • Operated machinery for processing seafood products efficiently and safely.
  • Ensured product quality by conducting regular inspections during production runs.
  • Collaborated with team members to streamline workflow and improve productivity.
  • Maintained cleanliness and organization of work area in compliance with safety standards.
  • Monitored inventory levels and reported discrepancies to management for resolution.
  • Supported packaging processes to ensure timely shipment of finished products.
  • Operated industry-specific machines and equipment, maintaining safety procedures.
  • Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
  • Cleaned, scraped, trimmed and filleted various seafood products.
  • Discarded defective matters into waste.
  • Maximized shelf life of processed seafood products through proper packaging techniques and timely order fulfillment processes.
  • Participated in regular safety trainings to maintain an accident-free workplace, prioritizing employee wellness alongside productivity goals.
  • Increased team morale by fostering a positive work environment that supported growth and professional development opportunities for staff members.
  • Collaborated with cross-functional teams to improve overall operations and productivity within the facility.
  • Reduced waste in the facility by implementing sustainable practices in handling and storage of seafood products.
  • Segregated products according to color, size and grade.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
  • Inspected equipment, checking for proper functioning and safety.
  • Operated grinders, mincers and other equipment to process meat, poultry and fish.

Graveyard Cashier

Arco Ampm
3603 S Dowgood Rd El Centro, CA 92243
10.2022 - 01.2023
  • Processed cash transactions accurately and efficiently during night shifts.
  • Maintained cleanliness and organization of cashier area to enhance customer experience.
  • Assisted customers with inquiries and resolved issues promptly to ensure satisfaction.
  • Learned operational procedures, including cash handling and register operation, swiftly.
  • Collaborated with team members to streamline closing procedures for improved efficiency.
  • Monitored inventory levels and reported discrepancies to management for timely restocking.
  • Adapted quickly to changing circumstances in a fast-paced environment during late hours.
  • Ensured compliance with safety protocols while managing cash drawer operations effectively.
  • Contributed to loss prevention efforts by vigilantly monitoring security cameras and promptly reporting suspicious activities or behaviors.
  • Facilitated smooth shift transitions by preparing and communicating pertinent information to incoming cashiers at the end of graveyard shifts.
  • Collaborated with team members to maintain a safe working environment, conducting regular safety checks throughout the shift.
  • Managed high-pressure situations calmly, effectively handling large crowds during holiday seasons or promotional events.
  • Upheld company standards for hygiene and cleanliness, contributing to a positive shopping experience for customers during late hours.
  • Promoted store loyalty programs, consistently meeting sign-up goals during overnight shifts.
  • Increased sales of promotional items through suggestive selling techniques during the overnight hours.
  • Developed strong rapport with returning late-night customers which led to an increase in repeat business during overnight shifts.
  • Balanced multiple tasks efficiently under tight deadlines including managing transactions at peak hours without compromising accuracy.
  • Assisted in restocking shelves and organizing merchandise, contributing to store appearance and inventory management.
  • Improved overall store efficiency by assisting in training new graveyard cashiers on proper procedures and best practices.
  • Supported store management by completing nightly paperwork and reporting any discrepancies or issues encountered during the shift.
  • Ensured accurate record-keeping through meticulous organization of receipts, vouchers, coupons, and other financial documents related to transactions during the graveyard shift hours.
  • Demonstrated adaptability by quickly learning new software systems for effective product scanning and payment processing.
  • Maintained a clean and organized workspace, ensuring a pleasant shopping experience for customers.
  • Handled cash transactions with precision, minimizing discrepancies in daily cash reconciliations.
  • Processed returns and exchanges with professionalism, adhering to company policies while maintaining excellent customer relations.
  • Sought out opportunities to improve store appearance and operations in between assigned overnight work.
  • Operated lottery terminal to issue, check and redeem tickets.
  • Completed and filed daily store close reports for management and transitioned system to new business day.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Graveyard Supervisor

Arco Ampm
680 W 2nd St. Calexico CA, 92231
08.2023 - 06.2025
  • Supervised overnight operations to ensure compliance with safety protocols and operational standards.
  • Coordinated staff schedules to maintain optimal coverage and enhance team efficiency during night shifts.
  • Trained new employees on company policies, safety procedures, and customer service protocols.
  • Monitored inventory levels, facilitating timely restocking and minimizing product shortages.
  • Implemented process improvements that streamlined workflows and reduced operational delays during night hours.
  • Conducted regular inspections of facilities to uphold cleanliness and safety standards in the store environment.
  • Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction during late hours.
  • Collaborated with management to develop strategies for improving sales performance during nighttime operations.
  • Enhanced quality control measures by consistently reviewing completed tasks against established standards before submission or implementation.
  • Provided thorough training for new employees while emphasizing safety protocols and company guidelines.
  • Facilitated smooth transition between shifts by communicating pertinent information from previous shifts'' activities to incoming colleagues.
  • Assisted in the development of policies and procedures specifically tailored to meet the unique challenges faced by graveyard shift employees, fostering a more cohesive work environment.
  • Assisted upper management in developing strategies for continuous improvement of graveyard shift operations while considering budget constraints.
  • ResultImplemented cross-training initiatives to ensure all team members were knowledgeable in various roles within the workplace environment during the graveyard shift.
  • Coordinated with maintenance teams to ensure equipment was functioning properly for optimal productivity during overnight hours.
  • Boosted overall productivity, delegating tasks to appropriate team members based on skills and expertise.
  • Increased employee satisfaction by addressing concerns promptly and providing constructive feedback during performance reviews.
  • Enhanced safety and security by conducting regular inspections and addressing potential hazards on the premises.
  • Improved team efficiency by implementing streamlined processes for graveyard shift tasks.
  • Streamlined workflow processes to improve overall efficiency within the graveyard shift operations.
  • Fostered a positive work environment through open communication channels and conflict resolution strategies.
  • Ensured timely completion of projects by managing deadlines and adjusting work schedules as needed.
  • Optimized resource utilization, monitoring inventory levels, and reordering supplies when necessary.
  • Maintained accurate documentation of employee attendance, performance evaluations, and incident reports during the graveyard shift.
  • Reduced employee turnover with effective communication, training, and support for graveyard shift staff.
  • Monitored employee performance regularly, identifying areas for growth opportunities through coaching or additional training.
  • Led regular team meetings to discuss progress, address concerns, and share best practices among graveyard shift staff members.
  • Collaborated with other supervisors to maintain consistency in policies and procedures across shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Seafood Processor

Silver Bay Seafoods LLC
3603 S Dogwood Rd El Centro, CA 92243
06.2025 - 08.2025
  • Operated machinery for processing seafood products efficiently and safely.
  • Ensured product quality by conducting regular inspections during production runs.
  • Collaborated with team members to streamline workflow and improve productivity.
  • Maintained cleanliness and organization of work area in compliance with safety standards.
  • Monitored inventory levels and reported discrepancies to management for resolution.
  • Supported packaging processes to ensure timely shipment of finished products.
  • Operated industry-specific machines and equipment, maintaining safety procedures.
  • Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
  • Cleaned, scraped, trimmed and filleted various seafood products.
  • Discarded defective matters into waste.
  • Maximized shelf life of processed seafood products through proper packaging techniques and timely order fulfillment processes.
  • Enhanced production efficiency by streamlining seafood processing techniques and procedures.
  • Participated in regular safety trainings to maintain an accident-free workplace, prioritizing employee wellness alongside productivity goals.
  • Increased team morale by fostering a positive work environment that supported growth and professional development opportunities for staff members.
  • Collaborated with cross-functional teams to improve overall operations and productivity within the facility.
  • Reduced waste in the facility by implementing sustainable practices in handling and storage of seafood products.
  • Segregated products according to color, size and grade.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
  • Stocked and rotated inventory of meats, poultry and fish to maintain quality and freshness.
  • Inspected equipment, checking for proper functioning and safety.
  • Operated grinders, mincers and other equipment to process meat, poultry and fish.

Education

High School Diploma -

Southwest High School
El Centro, CA
06.2015

Skills

Food safety compliance

Processing equipment operation

Manual labor experience

Quality control inspection

Waste reduction strategies

Continuous improvement mindset

Shelf life monitoring

Efficient deboning techniques

Product labeling accuracy

Effective communication

Sanitation standards

Excellent physical conditioning

Experience in seafood processing

Food safety and sanitation

Weighing and labeling

Quality inspection

Operating skinning machines

Teamwork and collaboration

Attention to detail

Problem-solving abilities

Multitasking Abilities

Workplace safety

Organizational skills

Machine operation

Adaptability and flexibility

Product packaging

Sanitation procedures

Task prioritization

Self motivation

Analytical thinking

Languages

Spanish
Native or Bilingual

Timeline

Seafood Processor

Silver Bay Seafoods LLC
06.2025 - 08.2025

Graveyard Supervisor

Arco Ampm
08.2023 - 06.2025

Graveyard Cashier

Arco Ampm
10.2022 - 01.2023

Seafood Processor

Trident Seafoods
06.2022 - 08.2022

Graveyard Supervisor

Arco Ampm
02.2021 - 06.2022

Graveyard Cashier

Arco Ampm
06.2017 - 06.2020

Graveyard Cashier

Arco Ampm
10.2016 - 06.2017

High School Diploma -

Southwest High School

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