JOSUE SOSA ORTIZ
San Juan
Summary
Detail-oriented psychology graduate with extensive experience in case management, credentialing, and community research. Skilled in handling highly confidential records, managing large volumes of employee cases, and supporting compliance with federal and local regulations. Experienced in using FBI fingerprinting systems and federal background check software to review criminal records and analyze case files. Strong foundation in interviewing, behavioral observation, and crisis management, with the ability to adapt to sensitive and high-pressure environments. Dedicated to connecting individuals with resources, ensuring regulatory compliance, and promoting personal and organizational well-being.
Overview
5
5
years of professional experience
Work History
Case & Credentialing Officer
Aerostar Holdings
01.2025 - Current
- Managed credentialing and case files for thousands of airport employees across multiple departments.
- Utilized FBI fingerprinting and federal background systems to review, analyze, and evaluate employee records and criminal history.
- Ensured compliance with strict federal and local security regulations while maintaining confidentiality of highly sensitive data.
- Provided support to employees and leadership teams by resolving credentialing and compliance-related issues.
- Monitored case progress and collaborated with security, HR, and government agencies to address findings.
- Maintained detailed records in compliance with agency standards and regulations.
Field Consultant
Estudios Técnicos, Inc.
01.2021 - 01.2025
- Conducted community-based research in diverse and vulnerable populations throughout Puerto Rico.
- Interviewed individuals, families, and community leaders to assess needs related to health, education, and emotional well-being.
- Collected and managed sensitive data, ensuring accuracy and integrity for socio-economic reports.
- Led small fieldwork teams, developed community maps, and coordinated project logistics.
- Applied empathy, active listening, and crisis management skills when working with at-risk groups.
- Connected individuals with available and relevant resources.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Reviewed and checked survey, subdivision and parcel maps to verify compliance with laws.
- Trained and directed assistants to complete professional surveys of different types of properties.
- Coordinated surveys to establish accurate legal boundaries for properties.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Psychology
Universidad de Puerto Rico
San Juan, PR06.2024
Skills
- Case management & client support
- Confidential data handling (FBI, biometric & criminal background systems)
- Crisis management & empathetic communication
- Research & data collection
- Interviewing & behavioral observation
- Team coordination & logistics
- Compliance with federal & local regulations
- Bilingual: English & Spanish
Timeline
Case & Credentialing Officer
Aerostar Holdings
01.2025 - Current
Field Consultant
Estudios Técnicos, Inc.
01.2021 - 01.2025
Bachelor of Science - Psychology
Universidad de Puerto Rico