SHANIQUE EDWARDS
Queens,USA
Summary
Detail-oriented professional with strong experience in case management, administrative support, and customer service. Adept at remote work, maintaining client relationships, managing documentation, and handling confidential information. Skilled at multitasking, resolving issues, and supporting organizational efficiency while delivering compassionate, client-centered service.
Overview
12
12
years of professional experience
Work History
Case Manager
NASS Housing Corp
Roosevelt, NY
01.2025 - Current
- Conduct client assessments, identify needs, and develop personalized service plans.
- Coordinate communication between clients, staff, and community resources.
- Maintain accurate case documentation following regulatory compliance standards.
- Support clients in accessing benefits, housing, and social service programs.
Case Manager
A&R; Multi Services Inc
Hempstead, NY
11.2022 - Current
- Evaluate client needs and create effective plans to improve client outcomes.
- Facilitate referrals, follow-up appointments, and support service navigation.
- Track progress, maintain detailed case notes, and ensure compliance.
Accounting/Administrative Officer
Supreme Management
Mandeville, Manchester
02.2022 - 04.2022
- Processed timesheets, payroll data, and financial documentation.
- Managed filing systems, client accounts, and daily administrative operations.
Research Consultant
Dawgen Global
04.2021 - 08.2021
- Conducted financial and business research using QuickBooks and Sage 50.
- Prepared reports and supported organizational planning initiatives.
Customer Service Representative
Sutherland Global Company
Jamaica
10.2019 - 11.2019
- Assisted customers via inbound/outbound calls, resolved billing and service issues.
- Maintained a positive service experience and upheld quality standards.
Excursion Coordinator
Northern Caribbean University
Jamaica
08.2017 - 12.2018
- Coordinated events, logistics, and communications for student activities.
- Managed budgets, vendor relations, and customer service operations.
Secretary
Windalco Rusal
Jamaica
07.2015 - 06.2016
- Managed company correspondence, filing systems, and document processing.
- Supported executives with administrative tasks and daily operations.
Secretary
Creation Foods
09.2013 - 10.2013
- Handled inventory, inbound calls, billing, AP/AR, and weekly reports.
Education
Business Administration – Accounting
Northern Caribbean University
Mandeville, ManchesterBusiness Administration and Management
HEART Trust NTA
Mandeville, Manchester, Jamaica12.2014
High School Diploma - undefined
Edwin Allen High
Frankfield, Clarendon, Jamaica06.2012
Skills
- Case Management & Client Support
- Customer Service & Conflict Resolution
- Remote Communication (Phone, Email, CRM)
- Administrative Support & Data Entry Accuracy
- Documentation & Regulatory Compliance
- Scheduling, Coordination & Follow-Ups
- Problem Solving & Critical Thinking
- Microsoft Office Suite, QuickBooks, Sage, Peachtree
INTERESTS
- Personal growth & self-improvement
- Building strong client relationships
- Creative problem-solving
- Time-management systems
- Team collaboration
- Organizational planning
Timeline
Case Manager
NASS Housing Corp
01.2025 - Current
Case Manager
A&R; Multi Services Inc
11.2022 - Current
Accounting/Administrative Officer
Supreme Management
02.2022 - 04.2022
Research Consultant
Dawgen Global
04.2021 - 08.2021
Customer Service Representative
Sutherland Global Company
10.2019 - 11.2019
Excursion Coordinator
Northern Caribbean University
08.2017 - 12.2018
Secretary
Windalco Rusal
07.2015 - 06.2016
Secretary
Creation Foods
09.2013 - 10.2013
Business Administration – Accounting
Northern Caribbean University
Business Administration and Management
HEART Trust NTA
High School Diploma - undefined
Edwin Allen High