Josue Vargas
New Haven,CT
Overview
2
2
Languages
5
5
years of professional experience
Work History
Parts Manager
Crash Champions
West Haven, Connecticut
01.2025 - Current
- Monitored inventory levels for parts, tools, and supplies, maintaining optimal stock levels.
- Managed daily parts program tasks to support sales and inventory control.
- Audited physical counts against inventory records to identify discrepancies and ensure accuracy.
- Facilitated parts orders for collision repair at Crash Champions service center, ensuring timely availability.
Customer Service Representative
Comcast
North Haven, Connecticut
02.2024 - 01.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Explained Comcast products, promotions, and package options.
- Resolved Comcast Xfinity billing inquiries and account adjustments.
- Escalated complex network issues to technical support teams.
Billing Customer Service Representative
Aquarion Water Company
Bridgeport, Connecticut
07.2021 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled billing inquiries through phone, email, and chat support channels.
- Resolved invoice discrepancies using company billing systems and account records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT07-2027
CompTIA Network+
Certifications
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Parts Manager
Crash Champions
01.2025 - Current
Customer Service Representative
Comcast
02.2024 - 01.2025
Billing Customer Service Representative
Aquarion Water Company
07.2021 - 02.2024
Bachelor of Science - Information Technology
Western Governors University
CompTIA Network+
Certifications