Josue Velazquez
Oklahoma City,OK
Summary
Dedicated Team Member with experience in customer service and call center operations, seeking a Supervisor in Training position within the Costco Call Center. Adept at providing exceptional support, demonstrating strong written and verbal communication skills. Committed to Fostering a positive team environment and improving Member satisfaction through leadership and problem solving.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Costco
05.2024 - Current
- Taking concurrent chats when possible while assuring both members are taken care of
- Switch between phone and chats when needed
- Keep high morale within my pod by interacting and assisting my peers.
- Keeping up with Knowledge base to assist member in the most up to date way.
- Working with my Operations Support to improve my stats weekly.
Reverse Logistics Expert & On Demand Team Member
Target
04.2020 - Current
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Prepared and presented reports to management on logistics performance.
- Built and established relationships with staff and vendors.
- Shifted priorities to the areas that needed me the most
- Maintained backroom safety while enforcing and creating new ways to keep areas safe
- Found inventory deemed unsafe by vendors to send back to our DC
- Assisted the vendors by helping create orders that would fit in their designated space.
Agency Development Manager
Colonial Life
01.2023 - 10.2023
- Hire and Train new agents and equip them with the tools to conduct business-to-business sales
- Created workshops to tackle areas in where we fall short.
- Roleplay new scenarios to help my team adapt to new situations
- Have coaching sessions with individual agents to address short comings and how to improve along with doing weekly check ins of that one area.
- Created a feeling of high morale within the office even through rough patches
- Helped agents close out deals when needed.
First Notice of Loss Agent
TTEC
04.2022 - 11.2022
- Received incoming calls from members who needed to file a claim
- Handled all calls professionally regardless if it was a fender bender or included a death of a loved one.
- Advised all members of next steps and time frames for adjusters to reach out
- Biggest priority was taking care of the member and making sure no further questions were had
Education
High School Diploma -
U.S Grant High-School
Oklahoma City, OK05-2018
Skills
- Relationship building
- Task Management
- Training and Coaching
- Fluent in English and Spanish
- Conflict Resolution
- Team Development
Timeline
Customer Service Representative
Costco
05.2024 - Current
Agency Development Manager
Colonial Life
01.2023 - 10.2023
First Notice of Loss Agent
TTEC
04.2022 - 11.2022
Reverse Logistics Expert & On Demand Team Member
Target
04.2020 - Current
High School Diploma -
U.S Grant High-School
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