Kathleen Cerrillo
Oklahoma City,OK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Oklahoma Human Services
03.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Demonstrated strong attention to detail when proofreading legal documents for accuracy before submitting them for attorney approval or court filing purposes.
- Delivered reliable administrative support by efficiently managing court correspondence, filing systems, and inventory control.
Administrative Assistant
Oklahoma Human Services
06.2018 - 03.2021
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Researched and resolved time discrepancies.
- Facilitated smooth transitions during staffing changes by promptly updating schedules and communicating adjustments to relevant parties.
- Ensured compliance with labor laws and company policies by monitoring hours worked and flagging potential violations for resolution.
- Supported human resources initiatives by collaborating closely with HR personnel on various tasks related to workforce management.
- Maintained confidentiality of employee records and payroll information.
- Audited timesheets and payroll records for accuracy.
Administrative Assistant
Oklahoma Human Services
02.2005 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
Northwest Classen
Oklahoma City, OK05-1986
Skills
- Customer service
- Administrative support
- Time management
- Customer and client relations
- Computer proficiency
- Database entry
- Purchase orders organization
- Employee timesheet processing
- Reception oversight
Languages
Spanish
Limited Working
Timeline
Administrative Assistant
Oklahoma Human Services
03.2021 - Current
Administrative Assistant
Oklahoma Human Services
06.2018 - 03.2021
Administrative Assistant
Oklahoma Human Services
02.2005 - 06.2018
High School Diploma -
Northwest Classen
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