Josue C Suarez Rocha
Bellingham
Summary
Computer engineer with a strong technical foundation and over 2 years of proven experience in strict operational procedural compliance and quality control within production environments. Includes six months of dedicated experience in technical support (hardware/software), specializing in efficient incident diagnosis and resolution to maintain operational continuity. Possesses a strong work ethic, and the ability to adapt quickly to regulatory standards, seeking to leverage analytical skills in Systems Engineering or IT Support within the refinery industry.
Overview
3
3
years of professional experience
Work History
Smoke House
Hempler's Food
Ferndale
09.2023 - 02.2025
- Maintained daily operational efficiency, and ensured accurate compliance with work procedures.
- Collaborated effectively with diverse teams to achieve customer service goals and resolve product and service issues.
- Prioritized and organized tasks proactively to optimize workflow and efficiently meet service objectives.
- Promptly identified customer needs, delivering timely and efficient attention.
Help Desk Technician
JUEGA OK S.A.
Managua
02.2022 - 08.2022
- Provided Level 1 technical support for operating systems, software, and hardware failure diagnostics.
- Manage incident communication and support requirements via phone and email channels.
- Coordinated problem resolution for complex issues with team members, ensuring effective and timely solutions.
- Executed robust troubleshooting procedures to accurately diagnose and resolve user technical issues.
- Administered remote desktop connections to offer efficient technical assistance to off-site users.
Education
High School Diploma -
Edgard Arbizu
Managua, Nicaragua12-2017
Some College (No Degree) - Computer Engineering
National University of Engineering
Managua, NicaraguaSkills
- Procedural compliance
- Agile adaptation
- Incident multitasking
- Quality control and assurance
- Cross-functional teamwork
- Crisis and pressure management
Timeline
Smoke House
Hempler's Food
09.2023 - 02.2025
Help Desk Technician
JUEGA OK S.A.
02.2022 - 08.2022
High School Diploma -
Edgard Arbizu
Some College (No Degree) - Computer Engineering
National University of Engineering