Summary
Overview
Work History
Skills
Work Preference
Hard working team player and self driven
Timeline
Generic
Josuph Mikael Sanchez

Josuph Mikael Sanchez

San Diego,CA

Summary

A detail-oriented and results-driven professional with over 5 years of experience in relationship management, customer relations and vendor relationships. Proficient in identifying opportunities for cost savings and implementing strategies to improve overall business performance. Possesses excellent communication and negotiation skills, with a track record of delivering successful customer service. Skilled in market research, competitive analysis, identifying opportunities to maximize growth potential and the ability to articulate and implement innovative and creative ideas effectively.

Overview

17
17
years of professional experience

Work History

HVAC Technician

Emcor Mesa Energy’s Local
San Diego, CA
05.2023 - 08.2023
  • Proficient in automation processes, warehouse operations, and providing service calls throughout San Diego County
  • Skilled in identifying and repairing coil leaks, including pressurization, vacuuming, and refrigerant recharging
  • Dedicated to staying ahead of tasks and ensuring that my contributions make the workflow of others 10 times more efficient
  • Conduct comprehensive installations, maintenance, and repairs on a wide range of HVAC systems, including furnaces, heat pumps, air conditioners, and ductless mini-splits
  • Diagnose and troubleshoot complex HVAC issues efficiently, ensuring minimal downtime for clients
  • Collaborate with the sales team to provide technical expertise during customer consultations and system recommendations
  • Maintain accurate records of service calls, equipment specifications, and parts inventory to streamline operations
  • Ensure compliance with industry standards, safety regulations, and manufacturer guidelines.

Sales/ Customer Service Consultant

D&L Movers
, CA
01.2019 - 01.2022
  • Thrived in a high-speed setting, dedicated to ensuring customer contentment by fulfilling their requests promptly
  • Exemplified strong teamwork by proactively simplifying tasks for coworkers and colleagues, anticipating their needs, and consistently staying ahead of responsibilities
  • Demonstrated superior multitasking skills, effectively executing tasks at their peak efficiency
  • Successfully prospect and generate leads through various channels, including online inquiries, referrals, and cold calling, resulting in a 75% increase in sales revenue
  • Conduct thorough assessments of clients' relocation needs and provide tailored solutions, ensuring a seamless and stress-free moving experience
  • Collaborate closely with operations teams to coordinate logistics, schedules, and resources to meet client expectations and deadlines
  • Build and nurture strong client relationships, earning a 90% customer retention rate through proactive follow-ups and post-move satisfaction surveys
  • Develop and deliver persuasive sales presentations, proposals, and quotes to win new business and negotiate pricing and terms to maximize profitability
  • Maintain a detailed client database, to track sales leads, communications, and progress, facilitating efficient sales pipeline management
  • Stay current on industry trends, competitor offerings, and market conditions to provide clients with accurate information and competitive advantages.

Volunteer

New Heart Community Church
Tracy, CA
01.2007 - 01.2022
  • Engaged in community service at a local church, where I dedicated my time to preparing and serving nutritious meals to an average of 150 homeless individuals every Monday and on holidays
  • Additionally, I actively collaborated with fellow volunteers to facilitate the completion of General
  • Assistance and food stamp paperwork for those in need.

Skills

  • Quality Assurance
  • Team Collaboration
  • Safety Policy and Procedure Knowledge
  • Quality Management Systems
  • Strategic Project Planning
  • Strong Interpersonal Skills
  • OSHA Certified
  • Event Planning and Execution
  • Procurement Management
  • Vendor Management
  • Leadership
  • Team Management
  • Emotional Intelligence
  • Presentation Delivery
  • Project Management
  • Community Engagement
  • Relationship Building

Work Preference

Work Type

Full Time

Hard working team player and self driven

Playing sports my whole life taught me discipline and becoming a team player. I soak in knowledge and give positive feedback from my mentors and co workers.

Timeline

HVAC Technician

Emcor Mesa Energy’s Local
05.2023 - 08.2023

Sales/ Customer Service Consultant

D&L Movers
01.2019 - 01.2022

Volunteer

New Heart Community Church
01.2007 - 01.2022

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Josuph Mikael Sanchez