Josyl Ybanez
LAS VEGAS,Nevada
Summary
Highly-motivated employee with desire to take on new challenges. Eager to apply time management and organizational skills in various environments. Strong work ethic, adaptability and exceptional interpersonal skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
LAS VEGAS, Nevada
04.2021 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
Hostess
Lawry's The Prime Rib
LAS VEGAS, Nevada
04.2021 - 06.2021
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Some College (No Degree) - Aesthetician
Euphoria Institute of Beauty Arts & Sciences
Las Vegas, NV12.2033
Culinary Arts And Hospitality
Southwest Career And Technical Academy
Las Vegas, NV06.2021
Skills
- Up-Selling
- POS Systems
- Beverage Preparation
- Solid Problem Solver
- Cash Handling
- 68 WPM, 97% accuracy
- Positive and Professional
- Team Leadership
- Safe Food Handling
- Exceptional Customer Service
Affiliations
- Full-time Aesthetician Student
- Competitive dancer (hiphop)
- Makes handmade rugs for clients
- Business minded
- Entrepreneurship
Certification
- CPR certified
- Health Card holder
Languages
tagalog
Limited
Timeline
Barista
Starbucks
04.2021 - Current
Hostess
Lawry's The Prime Rib
04.2021 - 06.2021
Some College (No Degree) - Aesthetician
Euphoria Institute of Beauty Arts & Sciences
Culinary Arts And Hospitality
Southwest Career And Technical Academy
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