Jothuel Tellez
Miami
Summary
Professional, bilingual candidate with a strong background in customer-facing and administrative roles, seeking a Front Desk position at Pediatric Associates. Offers excellent multitasking abilities, phone communication skills, and a commitment to providing efficient and courteous service to patients, families, and staff.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Officer
Vested Security Services
11.2024 - Current
- Managed access for over 300 residents while operating the gatehouse, verifying credentials, and documenting visitor logs.
- Answered phone calls and provided accurate information to residents and HOA representatives.
- Handled routine scheduling, camera monitoring, and entry reporting using digital systems.
- Maintained a professional demeanor and clear communication during overnight shifts and emergency incidents.
Security Officer
South Florida Security Group
08.2024 - 09.2024
- Monitored entry points using biometric systems and logged activity in incident management software.
- Resolved access disputes calmly and professionally, ensuring safety and customer satisfaction.
- Filed incident reports with attention to detail and followed all safety compliance procedures.
Education
Associate of Science - Nursing
Miami-Dade College
Kendall, FL12-2029
Skills
- Bilingual Fluent in English and Spanish
- Professional Communication Clear, courteous, and effective when speaking with patients, coworkers, and medical staff
- Multitasking Skilled at handling phones, walk-in clients, documentation, and scheduling without losing focus or accuracy
- Customer Service Patient and empathetic when dealing with families in fast-paced environments
- Time Management Dependable and punctual, with consistent attendance and the ability to manage tasks under pressure
- Conflict Resolution Trained in de-escalation and problem-solving during high-stress situations
- Technical Proficiency Comfortable using databases, scheduling software, and communication systems
- Fast Learner Quick to adapt to new protocols and workflows
Certification
- Basic Life Support (CPR/AED). American Heart Association and Red Cross.
- First Responder Certification. Trained in emergency care, injury assessment, bleeding control, and patient stabilization.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Vested Security Services
11.2024 - Current
Security Officer
South Florida Security Group
08.2024 - 09.2024
Associate of Science - Nursing
Miami-Dade College
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