Jotoya Foster
Duncan,SC
Summary
Accomplished Production Supervisor at Motus with a proven track record in enhancing team productivity and customer satisfaction. Expert in problem-solving and critical thinking, I excel in streamlining processes and mentoring teams for professional growth. Demonstrated success in customer service management, ensuring high-quality standards and efficient conflict resolution.
Overview
12
12
years of professional experience
Work History
Production Supervisor
Motus
Spartanburg, SC
07.2019 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Customer Advocate
American Credit Acceptance
Greer, SC
08.2015 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Team Lead Sales Associate
Walmart
Greer Sc
03.2013 - 08.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
James F. Byrnes High School
Duncan, SC05.2008
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call Management
- Team Development
- Data Collection
- Customer Relationship Management (CRM)
Timeline
Production Supervisor
Motus
07.2019 - Current
Customer Advocate
American Credit Acceptance
08.2015 - 07.2019
Team Lead Sales Associate
Walmart
03.2013 - 08.2015
James F. Byrnes High School