Joud Ashour
Plano,TX
Summary
Dynamic barista and shift team leader with a proven track record at Haraz Coffee House, excelling in customer satisfaction and team collaboration. Skilled in time management and attention to detail, I trained new employees and resolved issues swiftly, enhancing service quality and fostering a positive environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Haraz Coffee House
11.2024 - 06.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Helped management keep adequate supply on hand by notifying of shortages.
Shift Team Leader
La Souq Coffee Shop
12.2023 - 06.2024
- Led a team of employees to ensure smooth operations during assigned shifts.
- Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to establish goals and objectives for the shift team.
- Managed inventory levels to minimize waste and optimize resources during each shift.
- Maintained high standards of cleanliness throughout the facilities, ensuring adherence to health regulations at all times.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Education
Associate of Science -
Collin College
Plano, TX05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Safe food handling practices
- Food preparation
- Menu memorization
- Coffee expertise
Certification
- CPR Certification
- Food Handler Certificate
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Barista
Haraz Coffee House
11.2024 - 06.2025
Shift Team Leader
La Souq Coffee Shop
12.2023 - 06.2024
Associate of Science -
Collin College
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