Jouleann Marshall
Brown & Brown Absence Services Group
Fairburn,GA
8
years of professional experience
Achieved streamlined processes in medical documentation and claims administration over 7+ years.,Delivered efficient records management and patient services to address high-volume demands.,Enhanced data security and confidentiality through rigorous compliance and team collaboration.
Work History
Claim Coordinator
3 Years 7 Months- Provide non-clinical support to disability claimants by guiding them through the Social Security benefits process.
- Communicate daily with Social Security, Disability Determination Services, and claimants to ensure timely case resolution.
- Prepare, verify, retrieve, and maintain accurate claimant documentation while ensuring timely processing and confidentiality.
- Apply judgment and initiative in resolving inquiries and escalating complex issues.
- Utilize Salesforce and Five-9 systems to manage case information and track progress against quality standards.
Customer Service Representative
1 Year 7 Months- Delivered advanced customer support, using judgment to resolve complex inquiries with limited guidance.
- Provided members with solutions and directed them to appropriate resources using Service Cloud.
- Interpreted procedures and adapted processes to meet individual member needs.
Telephone Patient Service Representative
1 Year 6 Months- Supported patients and families by managing calls, scheduling, and coordinating communication with providers.
- Acted as liaison between office manager, physicians, and patients to ensure continuity of care.
- Processed and maintained patient medical records, documentation, and record requests in compliance with HIPAA and healthcare procedures.
Lead Cashier
1 Year 2 Months- Interacted with patients and families daily, providing frontline support in a healthcare setting.
- Addressed concerns, explained procedures, and ensured smooth administrative operations.
- Handled financial transactions with accuracy while maintaining compliance with hospital policies.
Education
High School Diploma
- Business Administration
- Business Administration
Skills
Medical Records Management
Documentation Review
Claims Administration
Payer Communications
HIPAA Compliance
Billing Support
Audit Documentation
Record Retrieval
Microsoft Office
Salesforce
Service Cloud
Time Management
Process Improvement
Timeline
Claim Coordinator
Brown & Brown Absence Services Group
01.2023 - CurrentRead More
Customer Service Representative
TaskUs, Inc.
05.2021 - 12.2022Read More
Telephone Patient Service Representative
Laureate Medical Group
10.2019 - 04.2021Read More
Lead Cashier
Children’s Healthcare of Atlanta
08.2018 - 10.2019Read More
Charlotte Amalie High School
High School Diploma
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Atlanta Metropolitan State College
from Business Administration
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University of The Virgin Islands
from Business Administration
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