Summary
Overview
Work History
Education
Skills
Timeline
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Jourdan Roberts

Gilbert,AZ

Summary

Proven leader with a track record of enhancing operational efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Finance Manager

Coulter Motor Company
01.2024 - 10.2024
  • Oversaw financing processes for vehicle sales, ensuring compliance with regulations.
  • Built relationships with banks to secure competitive financing options.
  • Conducted daily reviews of CIT's to ensure all deals were being funded in a timely manner.

Internet Director

Coulter Motor Company
11.2022 - 10.2024
  • Monitored internet traffic and managed the CRM.
  • Managed operations within the internet sales department and oversaw their daily performance. Applied knowledge of inventory tools, CRM, and reputation management strategies to attract new customers.
  • Reviewed all sales calls for the dealership to find missed opportunities or areas we could improve.
  • Was in charge of onboarding and the new hire process. Responsible for reviewing new sales candidates and conducting interviews.


Server

Santan Brewing Co
06.2015 - 05.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Customer Advocate

Carvana
09.2020 - 10.2022
  • Facilitated vehicle sales by guiding customers through the website and addressing inquiries.
  • Reviewed and analyzed customer and vehicle documentation for accuracy.
  • Coached and trained new advocates while consistently meeting performance metrics.
  • Documented customer concerns and inquiry resolutions in internal computer system
  • Resolved account and service problems with friendly, knowledgeable support.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.

Education

High School Diploma -

Chandler High School
Chandler, AZ

Skills

  • Regulatory Compliance
  • Continuous Improvement
  • Strategic Planning
  • Problem Solving
  • Critical Thinking
  • Communication
  • Empathy
  • Leadership
  • Organization
  • Time Management

Timeline

Finance Manager

Coulter Motor Company
01.2024 - 10.2024

Internet Director

Coulter Motor Company
11.2022 - 10.2024

Customer Advocate

Carvana
09.2020 - 10.2022

Server

Santan Brewing Co
06.2015 - 05.2023

High School Diploma -

Chandler High School

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Jourdan Roberts