Jourdyn Smith
Portsmouth,VA
Summary
I am a full-time nursing student currently pursuing my Bachelor of Science in Nursing (BSN), with an Associate of Science degree completed in Fall 2022. I currently work as a Patient Care Technician (PCT) on the Advanced Heart Failure Unit, where I support patients with complex cardiac needs. I am seeking opportunities to further develop my clinical experience and grow within the healthcare field.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Sentara Heart Hospital
05.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Reduced stress for patients and families through effective communication and empathetic support.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within clinical environment.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Customer Service Representative
Lowes
05.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Bookseller
Barnes And Noble College
05.2022 - 12.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Hostess
Bier Garden
04.2019 - 10.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Informed servers of newly seated parties for speedy service.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Bachelors Of Nursing - Nursing
Sentara College of Health Sciences
Chesapeake, VANo Degree - Patient Care Technician
Sentara College of Health Sciences
Chesapeake, VA05.2024
Associate of Science - Science
Tidewater Community College
Norfolk, VA12.2022
Skills
- Effective communication
- Appointment scheduling & front desk operations
- Multitasking in fast-paced environments
- Patient-centered customer service
- Organization & attention to detail
- CPR Certified
Timeline
Patient Care Technician
Sentara Heart Hospital
05.2024 - Current
Customer Service Representative
Lowes
05.2023 - 05.2024
Bookseller
Barnes And Noble College
05.2022 - 12.2022
Hostess
Bier Garden
04.2019 - 10.2020
No Degree - Patient Care Technician
Sentara College of Health Sciences
Associate of Science - Science
Tidewater Community College
Bachelors Of Nursing - Nursing
Sentara College of Health Sciences