Journee Gilmore
Glenn Heights,TX
Summary
Dynamic Beverage Specialist with a proven track record at Pappadeaux's Seafood Kitchen, enhancing staff training and product knowledge to boost sales. Skilled in effective communication and sanitation compliance, I excel in creating innovative beverage menus and driving brand awareness through strategic marketing collaborations. Committed to delivering exceptional customer service and operational efficiency.
Diligent desired position with solid background in beverage preparation and customer service. Adept at crafting tailored beverage experiences and maintaining high standards of quality. Demonstrated expertise in inventory management and engaging with customers to ensure satisfaction.
Overview
2026
2026
years of professional experience
Work History
Beverage Specialist
Pappadeaux's Seafood Kitchen
Dallas, TX
2021 - Current
- Developed a comprehensive training program for new staff, resulting in improved product knowledge and increased sales.
- Conducted regular quality control checks to ensure consistent taste and presentation of products served.
- Assisted in menu planning, incorporating seasonal ingredients and trending flavors into innovative new beverages.
- Collaborated with the marketing team to create promotional materials and events, driving foot traffic and brand awareness.
Customer Service Representative
Salem Solutions
Remote
2023 - 2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Forklift Operator
Target Logistics
Dallas, TX
2022 - 2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
Certificate - Dental Assisting
PURE Dental Academy
Dallas, TX04.2023
Diploma -
Lancaster High School
Lancaster, TX06.2021
Skills
- Team leadership qualities
- Flexible schedule
- Sanitation and safety compliance
- Effective staff training
- Efficient time management
- Strong communication
- Excellent customer service
- Cleanliness and sanitation
Timeline
Beverage Specialist
Pappadeaux's Seafood Kitchen
2021 - Current
Customer Service Representative
Salem Solutions
2023 - 2024
Forklift Operator
Target Logistics
2022 - 2023
Certificate - Dental Assisting
PURE Dental Academy
Diploma -
Lancaster High School