Journey Sotelo
HOMESTEAD,Florida
Summary
Committed and hardworking with experience in retail, food service, and front end service. Demonstrates strong communication and team work skills as well as bilingual. Brings positive attitude and commitment. Trustworthy and dedicated with over two years of customer service experience.
Overview
4
4
years of professional experience
Work History
Front End Cashier
Bjs Wholesales Club
01.2025 - Current
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Organized items on shelves to help customers locate products easily and quickly.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Ice Cream Server/Cashier
ROBERT IS HERE
03.2024 - 01.2025
- Customer Service: Provided exceptional service to a diverse customer base, assisting with fruit selection, answering questions about product origins and quality, and handling special requests
- Product Knowledge: Gained in-depth knowledge of a wide variety of fruits, including seasonal availability and ripeness indicators
- Educated customers on the benefits and uses of different fruits, enhancing their purchasing decisions and overall satisfaction
- Inventory Management: Monitored and managed inventory levels, ensuring a fresh and well-stocked display
- Sales and Cash Handling: Operated the cash register, processed transactions accurately, and handled cash, credit, and debit payments
- Team Collaboration: Worked closely with other team members to ensure smooth operation of the stand
- Assisted in training new employees and coordinated tasks to ensure efficient workflow and a positive work environment
Sales Associate
Aeropostale
08.2021 - 09.2022
- Customer Service: Delivered exceptional customer service by greeting customers, assisting with wardrobe selections, and providing personalized style advice
- Sales Performance: Consistently met and exceeded sales targets through effective upselling and cross-selling techniques
- Product Knowledge: Maintained extensive knowledge of the latest fashion trends, new arrivals, and inventory levels
- Assisted customers in finding specific items, offered recommendations based on their preferences, and provided information on fabric care and sizing
- Visual Merchandising: Created and maintained visually appealing displays that highlighted key merchandise and seasonal collections
- Inventory Management: Assisted with inventory control by monitoring stock levels, performing regular stock checks, and managing product returns
- Cash Handling: Operated the cash register, processed transactions, and handled cash, credit, and debit payments with precision
- Store Maintenance: Ensured the store environment was clean, organized, and welcoming
- Team Collaboration: Worked collaboratively with team members to achieve store goals and contribute to a positive and productive work environment
- Problem-Solving: Resolved customer concerns and complaints effectively by listening actively, offering solutions, and ensuring a satisfactory resolution
- Demonstrated adaptability in handling unexpected situations and maintaining a calm demeanor under pressure
Education
Psychology -
Florida International University
Miami, FL08.2027
Biomedical Science - undefined
Medical Academy of Science and Technology
HOMESTEAD, FL06.2023
Skills
- Customer service
- Bilingual
- Teamwork
- Guest services
- Time management
- Food service
- Communication skills
- Problem Resolution
- Strong work ethic
- Leadership
- Sales
- Cashiering
- Cash handling
- Organizational skills
Timeline
Front End Cashier
Bjs Wholesales Club
01.2025 - Current
Ice Cream Server/Cashier
ROBERT IS HERE
03.2024 - 01.2025
Sales Associate
Aeropostale
08.2021 - 09.2022
Biomedical Science - undefined
Medical Academy of Science and Technology
Psychology -
Florida International University
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