Hi, I’m
Journey Belcher
Gloucester,MA
Summary
Dynamic professional with a friendly demeanor and strong customer service background. Proven ability to multitask and solve problems effectively, enhancing team collaboration. Skilled in verbal communication and proficient in computer applications, consistently delivering exceptional results and fostering positive client relationships.
Overview
8
years of professional experience
Work History
Elite NailsGloucester, MA
Nail Technician
04.2024 - Current
Job overview
- Performed manicures and pedicures using advanced techniques and high-quality products.
- Provided exceptional customer service, ensuring client satisfaction through personalized consultations.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
BishcoGloucester, MA
Front End Associate
06.2020 - Current
Job overview
- Led front-end operations to ensure efficient customer service and satisfaction.
- Trained and mentored new associates on company policies and procedures.
- Streamlined checkout processes, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Built customer loyalty and retention by delivering excellent dining experiences.
Salem-peabody Oral SurgeryPeabody, MA
Cooperative Paid Position in Sterilization
04.2021 - 04.2022
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
CVScaremarkGloucester, MA
Customer Service Cashier
01.2018 - 01.2020
Job overview
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cash register accuracy through diligent cash handling and reconciliation practices.
- Collaborated with team members to enhance workflow and improve overall customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business.
Education
Southern New Hampshire UniversityHooksett, NH
from Psychology
06.2027
Skills
- Friendly, positive attitude
- Customer service
- Multitasking
- Computer skills
- Verbal communication
- Excellent communication
- Teamwork and collaboration
- Problem-solving
Timeline
Nail Technician
Elite Nails
04.2024 - Current
Cooperative Paid Position in Sterilization
Salem-peabody Oral Surgery
04.2021 - 04.2022
Front End Associate
Bishco
06.2020 - Current
Customer Service Cashier
CVScaremark
01.2018 - 01.2020
Southern New Hampshire University
from Psychology