Journey Dixon
Rochester,NY
Summary
Motivated Public Health Undergraduate experienced in healthcare administration and customer service. Delivered effective organizational, communication, and data management solutions within community-focused settings. Committed to enhancing healthcare and public health initiatives.
Overview
2
2
years of professional experience
Work History
Reception Clerk - Summer Student
University of Rochester, Strong Memorial Hospital
Rochester, NY
05.2024 - Current
- Maintained organized filing systems for patient records, enhancing accessibility for staff.
- Handled administrative tasks, ensuring accurate data entry and efficient office supply availability.
- Organized filing systems to facilitate quick retrieval of documents, supporting timely patient care.
- Supported various tasks assigned by the supervisor.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Customer Service Associate
Home Depot
Rochester, NY
04.2025 - 01.2026
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Resolved customer complaints with effective solutions, ensuring satisfaction and loyalty.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Greeted customers and identified their needs.
- Processed transactions accurately at the register.
- Handled returns and exchanges according to store policies.
- Maintained organized and stocked merchandise displays.
Education
Bachelor of Science - Public Health
North Carolina Central University
Durham, NC11-2026
Bachelor of Science - Public Health
SUNY Brockport
NY11-2026
Skills
- Front desk operations
- Customer service
- Patient record management
- Data management
- Project management
- Effective communication
Timeline
Customer Service Associate
Home Depot
04.2025 - 01.2026
Reception Clerk - Summer Student
University of Rochester, Strong Memorial Hospital
05.2024 - Current
Bachelor of Science - Public Health
North Carolina Central University
Bachelor of Science - Public Health
SUNY Brockport