Summary
Overview
Work History
Education
Skills
Timeline
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Journey Grasmick

Las Vegas,NV

Summary

Resourceful and empathetic professional with strong social media literacy, customer service, interpersonal and sales skills. Experienced in fostering customer loyalty and satisfaction, creating content, and managing tasks independently in any setting. Adaptable quick learner with strong problem-solving abilities and a passion for building connections and driving results.

Overview

8
8
years of professional experience

Work History

Jewelry Making Assistant

Envirojewels
06.2019 - Current
  • Assisted renowned jewelry designer Sonya Lee Pacheco with crafting, marketing, and selling unique designs.
  • Gained hands-on experience in customer engagement, marketing strategy, and sales techniques.
  • Developed skills in entrepreneurship and brand promotion through social media and live art events.

Retail Associate

Harrah's Casino
01.2018 - Current
  • Drove merchandise sales, achieving a record of $450 in one night compared to a $100 average.
  • Managed nightly merchandise setup and teardown for headlining shows, improving operational efficiency.
  • Processed transactions accurately using Shopify and Square while tracking inventory.
  • Resolved customer concerns with empathy and professionalism.

Server

Mama Pam Real Thai Food
01.2025 - 06.2025
  • Delivered excellent customer service to 30-40 customers at a time, managing dine-in, take-out, and phone orders in a high-pressure environment.
  • Maintained a calm and professional demeanor under stress while providing accurate, friendly, and efficient service.
  • Collaborated with owners and team members to streamline operations and improve customer satisfaction.
  • Assisted with social media content planning and marketing initiatives to increase business awareness.

Retail Associate

Travel Traders
05.2024 - 09.2024
  • Provided exceptional customer service while managing up to 10 customers at once in a fast-paced retail environment.
  • Trained new hires, demonstrating leadership and communication skills.
  • Exceeded sales and performance goals, consistently surpassing expectations.
  • Maintained inventory accuracy and handled deliveries, stocking, and POS transactions.

Art Gallery Assistant

Holman Arts & Media Center
01.2022 - 01.2024
  • Increased gallery attendance by 50% through assisting with curated events and public engagement.
  • Supported artists and faculty by coordinating logistics and organizing materials.
  • Ensured aesthetic integrity of gallery spaces while fostering a welcoming atmosphere.

Education

Bachelor of Arts - Psychology

University of Nevada, Reno
05.2024

Skills

  • Social Media Proficiency (Instagram, TikTok, Facebook, YouTube, LinkedIn)
  • Customer Service & Relationship Building
  • Conflict Resolution & Empathy
  • Remote Collaboration Tools: Zoom, Slack
  • Google Suite (Docs, Slides, Calendar)
  • Content Creation & Canva Design
  • Shopify & Square POS
  • Time Management & Organization
  • Creative Problem Solving
  • Data Entry & Inventory Management

Timeline

Server

Mama Pam Real Thai Food
01.2025 - 06.2025

Retail Associate

Travel Traders
05.2024 - 09.2024

Art Gallery Assistant

Holman Arts & Media Center
01.2022 - 01.2024

Jewelry Making Assistant

Envirojewels
06.2019 - Current

Retail Associate

Harrah's Casino
01.2018 - Current

Bachelor of Arts - Psychology

University of Nevada, Reno

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Journey Grasmick