Journey Lewis
Saint Augustine,FL
Summary
Achieved significant patient satisfaction and operational efficiency as a Server, demonstrating exceptional customer service and strong work ethic. Enhanced team performance and patient care through effective communication and meticulous attention to cleanliness standards. Proven ability in cash handling and quality control, contributing to seamless healthcare and dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Radiology Assistant
Mayo Clinic
01.2024 - Current
- Increased patient satisfaction with thorough follow-up communications regarding test results and subsequent treatment plans.
- Supported facility-wide initiatives in areas such as infection control or emergency preparedness, actively contributing to a safe and secure healthcare environment for patients and staff.
- Enhanced patient comfort by providing clear explanations of radiologic procedures and answering questions promptly.
- Assisted radiologists with complex interventional procedures to ensure successful treatment outcomes for patients requiring specialized care.
- Supported team members in achieving excellent clinical outcomes through effective communication, collaboration, and problem-solving skills.
- Prepared and positioned patients for imaging procedures.
Server
Taps Bar And Grill
08.2023 - 04.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Palm Valley Outdoors Bar & Grill
03.2022 - 08.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science - Radiology
Florida State College At Jacksonville
12.2026
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Order Accuracy
- Supply Restocking
- Quality Control
Languages
American Sign Language
Limited Working
Timeline
Radiology Assistant
Mayo Clinic
01.2024 - Current
Server
Taps Bar And Grill
08.2023 - 04.2024
Server
Palm Valley Outdoors Bar & Grill
03.2022 - 08.2023
Associate of Science - Radiology
Florida State College At Jacksonville
High School Diploma -
Allen D Nease Senior High School