Journey Shelton
Fort Worth,TX
Summary
Dynamic customer service professional with a proven track record in effective communication, problem-solving, and conflict resolution. Expertise in managing inquiries and complaints while delivering tailored solutions that align with organizational standards and objectives Committed to fostering positive relationships and driving success through exceptional service, ensuring a seamless experience for every client interaction.
Overview
3
3
years of professional experience
Work History
Customer Service Member
Five Below
05.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational protocols and best practices.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Server
Pluckers
08.2024 - 01.2025
- Provided exceptional customer service, enhancing overall guest experience.
- Coordinated with kitchen and serving staff to ensure seamless service delivery.
- Trained new hosts on procedures and best practices for guest interaction.
- Managed guest seating and waitlists to optimize dining flow.
Customer Support Specialist
VXI Global Solutions - Canton
05.2023 - 06.2024
- Resolved customer queries through effective communication and problem-solving techniques.
- Assisted in the implementation of a new ticketing system, increasing response time.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Representative
Saleem Solutions
08.2022 - 2023
- Coordinated communication between departments, ensuring timely information flow and collaboration.
- Developed and maintained organized filing systems for improved document retrieval and management.
- Assisted in scheduling appointments and meetings, optimizing calendar management for executives.
Education
High school diploma -
Venture High School
Arlington, TX05.2022
Skills
- Customer service expertise
- Consistently positive attitude
- Microsoft Excel
- Guest engagement
- Strong work ethic
Timeline
Customer Service Member
Five Below
05.2025 - 10.2025
Server
Pluckers
08.2024 - 01.2025
Customer Support Specialist
VXI Global Solutions - Canton
05.2023 - 06.2024
Customer Service Representative
Saleem Solutions
08.2022 - 2023
High school diploma -
Venture High School