CRYSTAL TILLEY
Scottsdale,AZ
Summary
Dedicated Customer Service Representative with a strong track record in enhancing client satisfaction and driving company success. Skilled in building rapport and fostering relationships, contributing to team dynamics with a positive approach. Committed to cultivating partnerships and supporting business growth.
Overview
26
26
years of professional experience
Work History
Customer Service Member
FRY'S FOOD AND DRUG
Scottsdale, AZ
01.2008 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with product inquiries and service requests.
- Collaborated with team members to resolve customer complaints, enhancing overall customer satisfaction.
- Educated customers on special pricing and company offerings, improving customer understanding and engagement.
- Documented customer correspondences, creating a reference for future problem-solving and solutions.
- Trained new staff on customer service protocols and procedures.
- Trained new hires on products and services, best practices and protocols.
- Handled cash transactions and processed payments efficiently.
- Maintained cleanliness and organization of store displays and aisles.
- Led team engagement to assist cross-functional departments and achieved goals.
ATTENDANT CARE
ARION CARE
01.2023 - 01.2024
- Administered comprehensive bedside and personal care to clients, including assistance with bathing, hygiene, and dressing.
- Administered prescribed medications to clients according to their care plans.
- Provided compassionate care and companionship to individuals and families during incapacitation or family disruption.
- Provided rest and relief to families with disabilities.
- Prepared nutritious meals for clients to support their dietary needs.
- Certified First Aid/ CPR
FRONT DESK, CUSTOMER SERVICE REPRESENTATIVE
MARRIOTT HOTEL (FAIRFIELD INN)
01.2000 - 01.2008
- Resolved guest issues and complaints, ensuring high levels of customer satisfaction.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Served beverages and refreshments to guests during check-in, enhancing their overall experience.
- Provided detailed directions to nearby restaurants and attractions for guest convenience.
- Explained how to use the TV remote, heating/cooling. WIFI access and assisted with lock outs for the hotel guests.
- Inspected hotel rooms and public spaces for cleanliness and identified required room updates.
Education
HIGH SCHOOL DIPLOMA -
01-2000
Skills
- Customer service
- Sales
- Customer relationship management
- Payment processing
- Customer resolution management
- Documentation management
- Data entry
- Microsoft programs
- CRM software use
- Time management
- Team building
- Team training
- Cross-functional collaboration
- Attention to detail
- Adaptive problem solving
- Empathy display
- Verbal and written communication
- Filing
- 10-key
- Staff training
- Retail sales customer service
- Customer resolution
- Attendant care
- CPR certification
- Certificate in Professionalism in Allied Health
- Certificate in Medical Terminology and the Human Body Fundamentals
- Medical Billing and Coding Fundamentals
- Driver's license
- Clearance card
- Respite license
Skills Certificates Licenses
- Time management
- Team building
- Sales
- Coordinating
- Customer resolution
- Microsoft programs
- Data entry
- Drivers license
- Clearance card
- Respite license
- CPR certification
- Attendant care
- Certificate in Professionalism in Allied Health
- Certificate in Medical Terminology and the Human Body Fundamentals
- Medical Billing and Coding Fundamentals
Timeline
ATTENDANT CARE
ARION CARE
01.2023 - 01.2024
Customer Service Member
FRY'S FOOD AND DRUG
01.2008 - Current
FRONT DESK, CUSTOMER SERVICE REPRESENTATIVE
MARRIOTT HOTEL (FAIRFIELD INN)
01.2000 - 01.2008