Dominic Barocio Lopez
Fontana,CA
Summary
Hello my name is Dominic Barocio Lopez. What I can offer to any job is a responsible hard worker who is smart, on time, fluent translator, quick learner, and great communicator. I listen and go by the rules to make sure my employer and customers are always satisfied to the best of my ability in a professional, respectful and understanding manner. I hope to be a future student at loma Linda after I finish my pre requisites at community college and I would absolutely love to get experience working at loma Linda. I love improving and prospering the areas I become apart of.
Overview
2
2
years of professional experience
Work History
Customer Service Member
WSS
01.2024 - Current
- Greeted customers and responded to inquiries in a timely manner.
- Provided assistance with product selection, troubleshooting, and problem resolution.
- Processed orders, returns, exchanges, and refunds accurately and efficiently.
- Translated English to Spanish fluently bilingual
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted customers with technical issues by providing step-by-step instructions.
- Answered incoming calls promptly and directed them to the appropriate department or individual.
- Managed inventory levels through regular stock checks.
- Ensured that all customer service standards were met on a daily basis.
- Performed cashier duties such as processing credit card transactions and issuing receipts.
- Handled customer complaints in a professional and courteous manner.
- Fluent translator English to Spanish
Host
Riverside Auditorium
Riverside
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Cook
Burger King
06.2023 - 01.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Grilled and deep fried various foods from meats to potatoes.
- Used standardized recipes and other instructions to prepare food.
- Fluent translator English to Spanish
Host
Dennys Restaurant
01.2023 - 06.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed dining room layout to maximize efficiency of staff members.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Resolved conflicts between customers when necessary.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Fluent translator bilingual English to Spanish
Customer Service Member
Swap Meet
09.2022 - 01.2023
- Greeted customers and responded to inquiries in a timely manner.
- Provided assistance with product selection, troubleshooting, and problem resolution.
- Processed orders, returns, exchanges, and refunds accurately and efficiently.
- Ensured that all customer service standards were met on a daily basis.
- Developed strategies to improve customer satisfaction ratings.
- Provided information about products and services offered by the company.
- Promoted additional services or products available at the store.
- Generated reports summarizing daily activities for management review.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Bilingual translator Fluent to Spanish
Education
Dental Hygiene - Dental Hygiene
Moreno Valley College
Moreno Valley, CA06-2026
Skills
- Patience Maintenance
- Product Knowledge
- Scheduling
- Data Collection
- Promotional support
- Customer Service
- Quality Control
- Project management abilities
- Professional telephone demeanor
- In-store support
- Critical Thinking
- Microsoft PowerPoint
- Customer consulting
- Problem Resolution
- Fluent Bilingual translator English to Spanish
Accomplishments
Recipient of Geli sunshine project scholarship 2500 for first place (to students studying health field majors)
California state seal of bilateracy
Fontana unified school district seal of bilateracy
High school diploma
Multiple gold dison awards for 3.8-4.0 g.p.a
Timeline
Customer Service Member
WSS
01.2024 - Current
Host
Riverside Auditorium
01.2024 - Current
Cook
Burger King
06.2023 - 01.2024
Host
Dennys Restaurant
01.2023 - 06.2023
Customer Service Member
Swap Meet
09.2022 - 01.2023
Dental Hygiene - Dental Hygiene
Moreno Valley College