Madison Dietz
Mack,CO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Customer Service Member
Dollar Tree
Grand Junction, CO
10.2025 - Current
- Assisted customers with product inquiries and store navigation
- Processed transactions accurately using point-of-sale systems
- Maintained clean and organized store environment to enhance shopping experience
- Collaborated with team members to restock shelves efficiently
General Manager
Panera Bread
Aurora, CO
10.2021 - 01.2023
- Led daily operations to ensure efficient service and high-quality food preparation.
- Managed staff scheduling, optimizing labor costs while maintaining team performance.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Developed and implemented training programs to enhance employee skills and service quality.
- Oversaw inventory management, ensuring adequate stock levels while minimizing waste.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Panera Bread
Aurora, CO
02.2020 - 10.2021
- Streamlined inventory management processes to enhance product availability and minimize waste.
- Trained and mentored team members on operational standards and customer service excellence.
- Implemented scheduling strategies to optimize staff efficiency during peak hours.
- Analyzed sales data to identify trends, informing product offerings and promotions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Lead Manager
Panera Bread
Aurora, CO
09.2019 - 02.2020
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced order accuracy and speed of service.
- Managed inventory levels, ensuring optimal stock availability during peak hours.
- Resolved customer complaints promptly, maintaining satisfaction and loyalty.
Team Member
Panera Bread
Aurora, CO
10.2016 - 09.2019
- Delivered exceptional customer service by efficiently processing orders and managing transactions.
- Collaborated with team members to ensure timely food preparation and adherence to quality standards.
- Maintained cleanliness and organization of workstations, contributing to a safe environment for staff and customers.
- Assisted in training new staff on operational procedures and customer interaction best practices.
Assistant General Manager
Family Dollar
Aurora, CO
01.2016 - 10.2016
- Mentored junior staff in customer service best practices, improving overall team performance and morale.
- Handled cash accurately and prepared deposits.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Product receiving, stocking, and merchandising to optimize sales and performance.
Education
High School Diploma -
Pickens Technical College
Skills
- Customer service
- Team leadership
- Time management
- Staff training and development
- Shift scheduling
- Positive attitude
- Attention to detail
- Multitasking Abilities
- Work Planning and Prioritization
Timeline
Customer Service Member
Dollar Tree
10.2025 - Current
General Manager
Panera Bread
10.2021 - 01.2023
Assistant Manager
Panera Bread
02.2020 - 10.2021
Shift Lead Manager
Panera Bread
09.2019 - 02.2020
Team Member
Panera Bread
10.2016 - 09.2019
Assistant General Manager
Family Dollar
01.2016 - 10.2016
High School Diploma -
Pickens Technical College