Journie Dilley
Omaha,NE
Summary
Dynamic and customer-focused professional with extensive experience at Olive Garden Restaurant, excelling in food preparation and sanitation standards. Proven ability to enhance guest satisfaction through exceptional service and upselling techniques, contributing to increased sales. Skilled in cash handling and adept at developing rapport with patrons to foster repeat business.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Olive Garden Restaurant
Council Bluffs , IA
11.2023 - Current
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Trained new employees to perform duties.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded to ad hoc cleaning duties at end of shift.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Provided drink suggestions to customers based on their preferences.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Assisted in setting up the bar for service shift.
- Arranged bottles and glasses behind bar to make attractive displays.
- Stocked ice bins and coolers as needed throughout shift.
- Upsold customers from shelf to premium brands to help boost sales.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Developed good working relationships with fellow employees through effective communication.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Poured wine, beer and cocktails for patrons.
Barista
Scooters Coffee Shop
Council Bluffs , IA
02.2022 - 09.2022
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Prepared and served hot or cold beverages.
- Operated cash registers to process customer payments.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized official and off-menu coffee and tea preparations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Cashier
Arbys Resturant
Des Moines, IA
05.2019 - 01.2021
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
Education
Associate of Arts - Culinary
Iowa Western Community College
Council Bluffs, IA05-2024
Skills
- Food preparation
- Sanitation standards
- Customer service
- Menu knowledge
- Recipe development
- Cash handling
Timeline
Server/Bartender
Olive Garden Restaurant
11.2023 - Current
Barista
Scooters Coffee Shop
02.2022 - 09.2022
Cashier
Arbys Resturant
05.2019 - 01.2021
Associate of Arts - Culinary
Iowa Western Community College