Jouseph Said
Jacksonville,FL
Summary
Seeking the IT Support Intern position to leverage my technical skills and customer service experience to ensure the smooth operation of computer systems and devices. Resourceful and innovative Instructional Designer with over a year of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Instructional Designer Assistant
University of North Florida
8 2023 - Current
- Collaborate with faculty and instructional design team to develop engaging online, hybrid, and traditional courses. - Integrate multimedia, web development, and interactive learning materials to enhance course content. - Focus on accessibility and usability to improve student engagement and learning outcomes.
Geek Squad Consulting Agent
Best Buy Geek Squad
10.2022 - Current
- Provided technical support and troubleshooting for a wide range of software and hardware. - Led training sessions for new employees, developing skills in knowledge transfer and team collaboration. - Assisted customers with technical issues related to computers, software, and mobile devices. - Set up and configured hardware and software for new employees. - Maintained inventory of IT equipment and peripherals. - Collaborated with the IT team to improve system performance and security. - Provided excellent customer service and clear communication to end-users.
Sales Associate
Best Buy
10.2019 - 10.2022
- Assisted customers in selecting and purchasing electronic products. - Maintained a high level of customer service. - Managed inventory and restocked shelves. - Trained new employees on store policies and procedures. - Achieved and exceeded sales targets.
Education
B.S. in Computing and Information Sciences -
Relevant Coursework: Network Security, System Administration, IT Support Fundamentals
Skills
Python
Java
HTML
CSS
JavaScript
Microsoft Office
Linux systems
Windows
Web Development Tools
Jupyter Notebook
Git
Agile Methodology
Project Management
Customer Service
Technical Documentation
Interactive Design
Curriculum Implementation
Team member development
Feedback Analysis
Data Entry
Certification
Data Science and Machine Learning Bootcamp (In Progress)
Additional Information
Fluent in English, Spanish, Arabic
Actively seeking opportunities to expand knowledge in IT support and technical troubleshooting through coursework and personal projects.
Timeline
Geek Squad Consulting Agent - Best Buy Geek Squad
10.2022 - Current
Sales Associate - Best Buy
10.2019 - 10.2022
Instructional Designer Assistant - University of North Florida
8 2023 - Current
University of North Florida - B.S. in Computing and Information Sciences,