Joval Alaska
Tacoma,WA
Summary
With a proven track record at the U.S. Army Active Duty, I excel in team management and equipment troubleshooting, enhancing operational efficiency by implementing continuous improvements. My leadership significantly reduced employee turnover, leveraging skills in training and mentoring alongside technical expertise for superior team performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Ground Support Equipment Section Supervisor
U.S. Army Recruiting Command
10.2022 - Current
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Maximized productivity, delegating tasks based on individual strengths and capabilities.
- Coordinated with other supervisors to align strategies and streamline interdepartmental workflows.
- Facilitated the adoption of new technologies, improving efficiency throughout the section''s processes.
- Implemented safety measures, significantly reducing workplace accidents and promoting a culture of safety awareness.
- Analyzed performance metrics, identifying areas of improvement and implementing targeted solutions for enhanced results.
- Established clear performance expectations for team members, leading to increased accountability and improved outcomes.
- Increased customer satisfaction with prompt issue resolution and proactive process improvements.
- Promoted open lines of communication within the section, fostering a collaborative atmosphere conducive to problemsolving.
- Developed detailed schedules to ensure timely completion of projects without compromising quality.
- Optimized resource allocation, efficiently managing personnel and equipment to meet section goals.
- Conducted performance evaluations, providing constructive feedback to drive continuous improvement among staff members.
- Enhanced team performance with regular training sessions and one-on-one coaching.
- Mentored junior staff members, helping them develop professional skills for career growth.
- Oversaw projects, equipment and manpower needs to properly allocate resources and training.
- Monitored production targets to meet company and customer demands.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
Ground Support Equipment Supervisor
U.S. Army Active Duty
Camp Humphreys, South Korea
06.2019 - 08.2022
- Created and maintained up-to-date spreadsheets to track cap EX, expendable usage and general department expenses.
- Maintained inventory of necessary expendables, parts and supplies.
- Managed repairs and vendors to minimize inventory downtime.
- Inspected and checked outgoing orders for quality control.
- Educated and managed staff on best practices in use and maintenance of equipment inventory.
- Enhanced equipment efficiency by implementing preventative maintenance schedules and procedures.
- Streamlined inventory management with accurate record-keeping and timely ordering of parts and supplies.
- Implemented performance metrics for technician evaluation, recognizing top performers and driving continuous improvement efforts across the team.
- Enabled successful cross-functional collaboration among different departments through clear communication regarding equipment availability, capabilities, and limitations.
- Managed equipment repair projects, adhering to strict deadlines while maintaining high-quality standards.
- Maximized equipment lifespan by conducting thorough evaluations of wear patterns and addressing potential issues proactively.
- Ensured safety compliance by conducting regular inspections and enforcing adherence to safety procedures.
- Improved team productivity, providing comprehensive training on the proper use and handling of equipment.
- Established effective communication channels between supervisors and technicians, fostering a collaborative work environment.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
TMDE Unit Representative
US Army Active Duty
Camp Humphreys, South Korea
09.2020 - 05.2022
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Utilized effective time management skills to balance a variety of responsibilities with minimal supervision.
- Demonstrated adaptability in adjusting schedules based on changing needs of the unit while still meeting expectations surrounding responsibilities.
- Scheduled drop off and pick up of over 300 pieces of equipment in need of proper calibrations to verify the accuracy of equipment to ensure they operate safely and effectively.
Equal Opportunity Leader
US Army Active Duty
Camp Humphreys, South Korea
08.2020 - 05.2022
- Planned and led more than [12] Equal Opportunity training events.
- Mentored underrepresented employees by providing guidance on career advancement opportunities within the organization.
- Prepared and delivered presentations on equal opportunity standards.
- Supported management in developing policies that promoted fairness, equality, and non-discrimination in the workplace.
- Ensured legal compliance by staying updated on federal, state, and local equal employment opportunity laws; adjusting company policies accordingly.
- Served as a liaison between employees and management in addressing concerns related to equal opportunity issues while maintaining confidentiality at all times.
- Trained more than [200] personnel in human resources policies and procedures related to equal workplace opportunities.
- Reduced discrimination complaints by promptly addressing employee concerns and fostering a supportive work environment.
- Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
Unit Prevention Leader
US Army Active Duty
Camp Humphreys, South Korea
04.2020 - 05.2022
- Served as a role model for responsible behavior, consistently demonstrating personal commitment to maintaining a drug-free lifestyle and setting an example for others to follow.
- Supported command leadership with timely, accurate reports on the status of unit prevention efforts.
- Improved unit cohesion by providing guidance on addressing substance abuse issues within the ranks.
- Educated service members about potential legal ramifications associated with substance abuse, fostering a culture of responsibility and accountability.
- Implemented tailored training sessions to increase awareness and understanding of substance abuse risks and consequences.
- Collaborated with medical personnel to ensure proper drug testing procedures were followed, maintaining integrity in results.
- Enhanced unit readiness by conducting comprehensive substance abuse prevention and education programs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Non Combatant Evacuation Operations Warden
U.S. Army Active Duty
Camp Humphreys, South Korea
07.2019 - 05.2022
- Established strong lines of communication with Service Members and their Families within the Unit, fostering a sense of unity and cooperation towards shared goals.
- Coordinated emergency response plans, ensuring swift actions in crisis situations to protect both Service Members and their family members and their pets.
- Developed a more efficient way to keep tract of family members including pets in the evacuation process in the event of any crisis situations.
- Inspected and Inventoried and conducted training for family members on proper wear and proper care for their individual gas mask.
Utilities Equipment Repairer Supervisor
U.S. Army Active Duty
JBLM, WA
10.2017 - 05.2019
- Leveraged strong communication skills while interfacing with operations staff to address their concerns regarding utilities equipment promptly and effectively.
- Implemented inventory management strategies for spare parts, ensuring availability when needed for repair work.
- Actively participated in continuous improvement initiatives within the company''s utilities department, driving overall performance gains.
- Enhanced equipment reliability by conducting thorough inspections and implementing timely repairs.
Battery Shop Foreman
U.S. Army Active Duty
Jblm, Wa
04.2015 - 05.2019
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
Logistics Readiness Center Liason
US Army Active
JBLM, WA
10.2013 - 03.2015
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Successfully communicated with entities inside and outside of business.
Environmental Compliance Coordinator
U.S. Army Active Duty
Jblm, Wa
10.2013 - 03.2015
- Assisted with implementing short- and long-term municipal code and ordinance-related projects.
- Developed and monitored key performance indicators for environmental programs, allowing for ongoing evaluation of program effectiveness and identification of areas for improvement.
- Analyzed facility energy usage data and implemented conservation measures aimed at reducing operational costs while preserving natural resources.
- Implemented effective stormwater management practices at company facilities, reducing pollution runoff into local waterways.
- Conducted internal trainings on key aspects of environmental regulation and compliance requirements for employees across various departments.
- Performed regular and random field inspections to comply with municipal codes and ordinances.
- Conducted site inspections and reported findings to senior leadership, fostering a proactive approach to environmental compliance.
- Managed hazardous waste disposal processes, ensuring proper storage and transportation according to regulations.
- Maintained detailed records of all environmental monitoring data, allowing for accurate reporting to regulatory authorities when required.
- Ensured environmental compliance by conducting regular audits and assessments of company operations.
- Investigated potential violations of environmental laws or regulations, taking corrective actions as needed.
- Collaborated with management to implement effective waste reduction strategies, resulting in decreased environmental impact.
- Provided technical expertise during the development of new projects, ensuring best practices were followed for minimal environmental impact.
- Developed comprehensive environmental policies and procedures, leading to improved environmental performance.
- Supported emergency response efforts for incidents involving hazardous materials or other potential threats to the environment or public health.
- Served as primary liaison between company leadership and regulatory bodies during inspections or enforcement actions concerning environmental matters.
- Developed strong understanding of products, services, systems and processes in business and determined applicable policies.
- Worked collaboratively with control executive team on application of laws, regulations and corporate policies and controls to mitigate risk.
- Prepared detailed reports documenting compliance with environmental regulations.
- Informed individuals and groups of pollution control regulations and inspection findings and explained how problems could be corrected.
- Spearheaded safe and efficient handling and disposal of environmental waste.
- Inspected waste pretreatment, treatment and disposal facilities and systems for conformance to federal, state, or local regulations.
Mechanic
U.S. Army Active Duty
Fort Hood, TX
12.2010 - 10.2013
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Increased vehicle reliability by conducting regular maintenance and thorough inspections.
Utilities Equipment Repairer
U.S. Army Active Duty
Fort Hood, TX
12.2010 - 09.2013
- Successfully completed time-sensitive projects involving extensive utilities equipment repairs by managing resources efficiently.
- Increased operational readiness by performing preventative maintenance tasks on utility equipment regularly.
- Actively participated in continuous improvement initiatives within the company''s utilities department, driving overall performance gains.
- Demonstrated flexibility in adapting to shifting priorities while maintaining focus on meeting deadlines and delivering results.
- Utilized advanced diagnostic tools to identify malfunctioning components accurately, leading to faster repairs.
- Completed documentation of work completed and filed in permanent records.
- Collaborated with cross-functional teams to streamline repair processes and increase efficiency.
- Implemented inventory management strategies for spare parts, ensuring availability when needed for repair work.
- Conducted root cause analysis on recurring issues, leading to long-term solutions and enhanced system stability.
- Diagnosed complex mechanical issues, resulting in effective troubleshooting and swift resolution.
- Trained new team members on utility equipment operations and maintenance procedures, fostering a skilled workforce.
- Performed preventive maintenance to keep systems running at optimal efficiency.
- Inspected HVAC systems, electrical components, motors and other machinery for compliance with standards.
- Provided technical support to colleagues, contributing to a knowledgeable and efficient workforce.
- Tested equipment to uncover faults and determine repair needs.
- Enhanced equipment reliability by conducting thorough inspections and implementing timely repairs.
- Proactively identified potential equipment issues through routine monitoring, enabling timely intervention and preventing costly breakdowns.
- Adhered to safety regulations while working with high-voltage electrical systems, minimizing workplace accidents.
- Maintained accountability for more than $Amount in military equipment with no losses.
- Completed preventive maintenance routines, documentation and procedures.
- Performed basic preventive maintenance and repairs on production equipment such as motors, conveyors, mechanical components or electrical wiring and electrical components for production equipment.
Mail Clerk
U.S. Army Active Duty
Fort Hood, TX
01.2011 - 01.2012
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Checked parcels were securely sealed to eliminate losses.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
- Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
- Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
- Improved mail sorting accuracy, reducing misdirected packages and letters.
- Supported customer service efforts, addressing inquiries and concerns regarding mail delivery.
Skills
- Training and mentoring
- Staff Development
- Customer Relations
- Team Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Critical Thinking
- Machine Operation
- Effective Communication
- Adaptability and Flexibility
- Safety Procedures
- Forklift Operation
- Equipment Operation
- Coaching and Mentoring
- Training and Development
- Professionalism
- Quality Control
- Continuous improvements
- Work Area Inspection
- Quality Assurance
- Technical understanding
- Performance monitoring
- Materials Inspection
- Equipment Maintenance
- Equipment Troubleshooting
Timeline
Ground Support Equipment Section Supervisor
U.S. Army Recruiting Command
10.2022 - Current
TMDE Unit Representative
US Army Active Duty
09.2020 - 05.2022
Equal Opportunity Leader
US Army Active Duty
08.2020 - 05.2022
Unit Prevention Leader
US Army Active Duty
04.2020 - 05.2022
Non Combatant Evacuation Operations Warden
U.S. Army Active Duty
07.2019 - 05.2022
Ground Support Equipment Supervisor
U.S. Army Active Duty
06.2019 - 08.2022
Utilities Equipment Repairer Supervisor
U.S. Army Active Duty
10.2017 - 05.2019
Battery Shop Foreman
U.S. Army Active Duty
04.2015 - 05.2019
Logistics Readiness Center Liason
US Army Active
10.2013 - 03.2015
Environmental Compliance Coordinator
U.S. Army Active Duty
10.2013 - 03.2015
Mail Clerk
U.S. Army Active Duty
01.2011 - 01.2012
Mechanic
U.S. Army Active Duty
12.2010 - 10.2013
Utilities Equipment Repairer
U.S. Army Active Duty
12.2010 - 09.2013