Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
DeliveryDriver
Jovan Augustin

Jovan Augustin

Baytown,TX

Summary

Results-driven Aviation Specialist with expertise in aircraft operations, safety procedures, and regulatory compliance. Skilled in executing safety, security, and quality policies while leading customer-focused teams to achieve organizational goals. Certified FAA drone pilot with a strong background in photography and aviation services, enhancing operational efficiency and delivering high-quality results.

Overview

11
11
years of professional experience
3
3
Certifications

Work History

Delivery Driver

Fed Ex Ground
Baytown, Texas
11.2025 - 02.2026
  • Executed efficient delivery routes, achieving on-time package arrival for customer satisfaction.
  • Utilized GPS navigation for optimal route planning and execution.
  • Collaborated with team members to streamline delivery processes, improving overall workflow.
  • Transported items safely to prevent damage or loss.
  • Loaded and unloaded packages, maintaining strict safety protocols to minimize risk.

Senior Lead Passenger Service Representative

Atlas Air Inc
01.2018 - 10.2024
  • Coordinated with airline staff to streamline boarding procedures, improving passenger experience and operational flow.
  • Oversaw operations across multiple US and global locations, enhancing efficiency and service delivery.
  • Maintained up-to-date knowledge of airport security regulations, ensuring compliance at all times.
  • Processed visa and passport information accurately, ensuring all international travelers met entry requirements for their destinations.
  • Calculated weight and balance for 747-200 and 767 aircraft to ensure safe operations.
  • Actively participated in ongoing training sessions to stay current on industry trends and best practices in passenger services.
  • Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
  • Handled luggage issues professionally, reuniting lost bags with their owners as quickly as possible.
  • Collaborated with team members to manage gate operations effectively during peak periods.
  • Provided multilingual assistance to cater to diverse traveler needs.
  • Assisted families traveling with young children or elderly relatives, providing additional support when needed.
  • Monitored passenger flow during boarding, contributing to increased on-time departures and overall operational success.
  • Monitored security and maintained operational protocols.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Ramp Lead

GAT Ground Handle
01.2017 - 10.2018
  • Led ramp operations for Delta and JetBlue Airways
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Minimized operational errors through thorough pre-flight inspections of aircraft exterior and ground support equipment, ensuring safe operations.
  • Trained new ramp instructors at JetBlue, promoting adherence to company standards and enhancing instructional quality.
  • Provided mentorship to new hires, resulting in quicker integration into the team's workflow and increased productivity levels among junior staff members.
  • Conducted employee evaluations, delivering constructive feedback that improved job performance across the team.

Various Positions

Worldwide Flight Services
01.2015 - 08.2017
  • Supervised check-in, ramp, and cabin service teams, ensuring operational efficiency and high service standards.
  • Executed check-in processes, ramp operations, and cabin security for airlines including Delta, LIAT, Norwegian, American, and JetBlue, contributing to seamless travel experiences.
  • Completed qualification process to serve as a cabin service instructor.
  • Organized and maintained candidate information database, enabling accurate tracking of applicant status during recruitment.
  • Established a strong professional network within the industry, enhancing access to passive candidates and referrals for strategic hires.

Education

High School Diploma -

St. Croix Educational Complex High School
US Virgin Islands
05-2011

High School Diploma -

St. Croix Career And Technical Education Center
US Virgin Islands
05-2011

No Degree -

Seton Hill University
Greensburg, PA

Skills

  • Route optimization
  • Fleet management
  • Load distribution
  • Package safety protocols
  • Operational compliance
  • Operational efficiency
  • Time management
  • Customer support
  • Client management
  • Problem solving
  • Effective communication skills
  • Operations management
  • Adobe Photoshop expertise

Certification

FAA Part 107 Certified Drone Pilot, 4518892

Accomplishments

  • Earned a certificate at a Leadership Summit at Stanford University hosted by the People To People Program, 2010
  • Received a certificate in the Arc GIS Introductory program, 2009
  • Completed 45 hours of community work with a plant specialist at the University of the Virgin Islands St. Croix Campus, 2009

Timeline

Delivery Driver

Fed Ex Ground
11.2025 - 02.2026

Senior Lead Passenger Service Representative

Atlas Air Inc
01.2018 - 10.2024

Ramp Lead

GAT Ground Handle
01.2017 - 10.2018

Various Positions

Worldwide Flight Services
01.2015 - 08.2017

High School Diploma -

St. Croix Educational Complex High School

High School Diploma -

St. Croix Career And Technical Education Center

No Degree -

Seton Hill University
Jovan Augustin