Jovan Augustin
Baytown,TX
Summary
Results-driven Aviation Specialist with expertise in aircraft operations, safety procedures, and regulatory compliance. Skilled in executing safety, security, and quality policies while leading customer-focused teams to achieve organizational goals. Certified FAA drone pilot with a strong background in photography and aviation services, enhancing operational efficiency and delivering high-quality results.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Delivery Driver
Fed Ex Ground
Baytown, Texas
11.2025 - 02.2026
- Executed efficient delivery routes, achieving on-time package arrival for customer satisfaction.
- Utilized GPS navigation for optimal route planning and execution.
- Collaborated with team members to streamline delivery processes, improving overall workflow.
- Transported items safely to prevent damage or loss.
- Loaded and unloaded packages, maintaining strict safety protocols to minimize risk.
Senior Lead Passenger Service Representative
Atlas Air Inc
01.2018 - 10.2024
- Coordinated with airline staff to streamline boarding procedures, improving passenger experience and operational flow.
- Oversaw operations across multiple US and global locations, enhancing efficiency and service delivery.
- Maintained up-to-date knowledge of airport security regulations, ensuring compliance at all times.
- Processed visa and passport information accurately, ensuring all international travelers met entry requirements for their destinations.
- Calculated weight and balance for 747-200 and 767 aircraft to ensure safe operations.
- Actively participated in ongoing training sessions to stay current on industry trends and best practices in passenger services.
- Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
- Handled luggage issues professionally, reuniting lost bags with their owners as quickly as possible.
- Collaborated with team members to manage gate operations effectively during peak periods.
- Provided multilingual assistance to cater to diverse traveler needs.
- Assisted families traveling with young children or elderly relatives, providing additional support when needed.
- Monitored passenger flow during boarding, contributing to increased on-time departures and overall operational success.
- Monitored security and maintained operational protocols.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Ramp Lead
GAT Ground Handle
01.2017 - 10.2018
- Led ramp operations for Delta and JetBlue Airways
- Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Minimized operational errors through thorough pre-flight inspections of aircraft exterior and ground support equipment, ensuring safe operations.
- Trained new ramp instructors at JetBlue, promoting adherence to company standards and enhancing instructional quality.
- Provided mentorship to new hires, resulting in quicker integration into the team's workflow and increased productivity levels among junior staff members.
- Conducted employee evaluations, delivering constructive feedback that improved job performance across the team.
Various Positions
Worldwide Flight Services
01.2015 - 08.2017
- Supervised check-in, ramp, and cabin service teams, ensuring operational efficiency and high service standards.
- Executed check-in processes, ramp operations, and cabin security for airlines including Delta, LIAT, Norwegian, American, and JetBlue, contributing to seamless travel experiences.
- Completed qualification process to serve as a cabin service instructor.
- Organized and maintained candidate information database, enabling accurate tracking of applicant status during recruitment.
- Established a strong professional network within the industry, enhancing access to passive candidates and referrals for strategic hires.
Education
High School Diploma -
St. Croix Educational Complex High School
US Virgin Islands 05-2011
High School Diploma -
St. Croix Career And Technical Education Center
US Virgin Islands05-2011
No Degree -
Seton Hill University
Greensburg, PASkills
- Route optimization
- Fleet management
- Load distribution
- Package safety protocols
- Operational compliance
- Operational efficiency
- Time management
- Customer support
- Client management
- Problem solving
- Effective communication skills
- Operations management
- Adobe Photoshop expertise
Certification
FAA Part 107 Certified Drone Pilot, 4518892
Accomplishments
- Earned a certificate at a Leadership Summit at Stanford University hosted by the People To People Program, 2010
- Received a certificate in the Arc GIS Introductory program, 2009
- Completed 45 hours of community work with a plant specialist at the University of the Virgin Islands St. Croix Campus, 2009
Timeline
Delivery Driver
Fed Ex Ground
11.2025 - 02.2026
Senior Lead Passenger Service Representative
Atlas Air Inc
01.2018 - 10.2024
Ramp Lead
GAT Ground Handle
01.2017 - 10.2018
Various Positions
Worldwide Flight Services
01.2015 - 08.2017
High School Diploma -
St. Croix Educational Complex High School
High School Diploma -
St. Croix Career And Technical Education Center
No Degree -
Seton Hill University