Jovan Gallegos
Clewiston,FL
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bealls
Clewiston, FL
10.2019 - Current
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to load and unload trailers efficiently while minimizing potential damage to freight and equipment.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Sustained a high level of cleanliness in common areas, restrooms, and other shared spaces by performing regular janitorial duties.
Education
Associate of Arts - Accounting
Palm Beach State College
Belle Glade, FL12.2023
Skills
- Respect
- Responsibility
- Effective Communication
- Teamwork
- Customer Service-Oriented
- Attention to Detail
- Integrity
- Flexibility
- Adaptability
- Industrious
- Open to Learning
- Comprehension in Reading & Mathematics
- Educational Background in Accounting
- Computer Literacy
Accomplishments
- Executed 126 Credit Card Applications for Clients in FY 2023
- Signed up 948 Clients for the Bealls Loyalty Rewards Program in FY 2023
- Achieved a High Loyalty Penetration Percentage of Sales (94.6%) in FY 2023
- Graduated with an Associate's Degree from Palm Beach State College
Timeline
Sales Associate
Bealls
10.2019 - Current
Associate of Arts - Accounting
Palm Beach State College