JOVAN HILL
Lansing
Summary
Dynamic customer service professional with a proven track record at Slice by Saddleback, consistently processing over 75 orders per shift while elevating service quality. Expertise in POS systems and employee training, complemented by strong problem-solving skills and effective team engagement. Committed to ensuring customer satisfaction and enhancing operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Member
Slice by Saddleback
Lansing
03.2023 - Current
- Process over 75 customer orders per shift while maintaining high service quality and speed.
- Accurately handle cash and electronic transactions using POS systems.
- Train and mentor new team members on procedures and customer service protocols.
- Support inventory control and restocking processes during peak operating hours.
- Managed inventory levels through regular stock checks.
- Assisted customers with technical issues by providing step-by-step instructions.
- Ensured that all customer service standards were met daily.
Education
Associate of Business Administration -
Davenport University
Lansing, MI04-2025
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Adobe Photoshop
- Customer service
- POS systems expert
- Effective team engagement
- Employee training
- Problem-solving
- Money handling
- Time management
Certification
- Food Safety & Handling Certification, 2023-2025
- MEMCA Certification
Languages
English
Professional
Spanish
Limited
Accomplishments
- Certificate of Achievement Scholarship
References
References available upon request.
Timeline
Customer Service Member
Slice by Saddleback
03.2023 - Current
Associate of Business Administration -
Davenport University
Similar Profiles
Angie RodriguezAngie Rodriguez
Director of Operations /Director of Hospitality at Slice Factory - Chicago's Original Jumbo SliceDirector of Operations /Director of Hospitality at Slice Factory - Chicago's Original Jumbo Slice
ANA RUVALCABAANA RUVALCABA
Patient Care Technician at Saddleback MemorialCare HospitalPatient Care Technician at Saddleback MemorialCare Hospital
ILIANA HENDRIXILIANA HENDRIX
Certified Surgical Technologist (CST) at Saddleback Memorial Medical CenterCertified Surgical Technologist (CST) at Saddleback Memorial Medical Center
Adriana RosasAdriana Rosas
Medtech/Elderly Caregiver at Safe Haven Assisted LivingMedtech/Elderly Caregiver at Safe Haven Assisted Living
Kendra BlomquistKendra Blomquist
General Manager at Capital City SweetsGeneral Manager at Capital City Sweets