JOVAN HYMAN
Summerville,SC
Summary
Director with 21 years of professional and military experience with a strong attention to detail that quality of work is the key to success, and willing to accelerate training practices to achieve project and organization goals. Extremely motivated leader with the ability to adapt to changing environments while implementing enhancements needed for sustained growth. Knowledgeable in-depth understanding of program management, budget administration, and emergency planning. Decisive leadership style with a strong focus on problem-solving and conflict management resolution. Background includes managing childcare, elderly and people with disabilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Center Director
Active Day of Charleston
02.2021 - Current
- Responsible for management of day to-day operations, & Department of Health and Environmental Control (DHEC) compliance with applicable laws and regulations
- Boosted daily census from daily average of 18 to 60 in less than two year period
- Managed center budget of 75k, keeping within company standards and daily financials company wide
- Develops, implements, and maintains company philosophy, policies, goals, and objectives
- Oversee hiring for entire center leading team of 13 employees
- Maintains day to day transportation operations for total of 85 patients enrolled in center on daily basis
- Arranges outside volunteer staff & maintains at least 7:1 ratio of participants to staff at all times, ensuring that staffing ratios shall at all times be sufficient to meet needs of Department of Health and Environmental Control and company standards
- Prepares and maintains staffing schedules; approves time off; maintains up to date personnel records
- Supervises departments including nursing, social work, activities, food service, transportation and stays within budget
- Codes monthly expenditures of facility assuring that all financials are within budget
- Establishes and maintains professional relationships with local government agencies and other community organizations that could offer support to program
- Responsible for establishing interactive marketing plan that is effective in increasing maximum daily census
- Tracks census through average daily attendance, number of inquiries, discharges, and admissions from month to month
- Responsible for daily healthcare needs such as medication administration and renewal and all changing procedures Assured safety and security for family member during absence of primary caregiver.
- Kept facility in compliance with all applicable standards and laws.
- Kept facility in compliance with all applicable standards and laws
- Developed and implemented emergency response plans for disasters, security issues, and injuries
- Achieved accreditation requirements by ensuring compliance with state and federal regulations
- Ensured facility maintenance met safety standards while keeping costs low through careful vendor selection and contract negotiation
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success
- Optimized enrollment processes to attract diverse student populations and meet target numbers consistently
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community
- Implemented data-driven decision making to improve overall center performance in key areas
- Established partnerships with local businesses for internships or job placement opportunities for students
- Championed technology integration within the center''s programs, enhancing instructional quality and student engagement levels
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills
- Fostered an inclusive culture within the center by promoting diversity awareness among staff members and addressing any discriminatory behaviors swiftly
- Promoted a positive learning environment by fostering collaboration among staff members and addressing conflicts professionally
- Sparked imagination, built self-esteem and helped children make exciting discoveries daily
- Coordinated fundraising efforts, securing essential resources for program expansion and improvement
- Maximized grant funding opportunities by researching potential sources diligently and submitting well-crafted proposals, securing crucial financial support for center programs
- Managed center budget for optimal resource allocation and financial stability
- Advocated for educational programs that addressed unique needs of the community, leading to more relevant offerings at the center
- Organized special events such as open houses or workshops to showcase center achievements while engaging parents in their children''s education
- Developed strong community relationships to support center programs and initiatives
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth
- Enhanced center performance by implementing strategic plans and monitoring progress towards goals
- Cultivated and strengthened relationships with children and families
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes
- Fostered caring and safe environment for children and parents
- Managed $75,000 yearly budget for labor, supplies and building costs
- Recruited and developed solid team of professionals to care for up to [Number] children each day
Lead Student Behavior Specialist
North Charleston Elementary School
01.2017 - 01.2020
- Provide administrative support for principal, detailing data entry and training records for behavioral students
- Lead staff member for team of 10 personnel responsible for student behavior intervention and correction plans resulting in 25% decrease in school wide referrals
- Develop and manage instructional plans that facilitate path-changing growth for 550 member student body
- Facilitate student support group targeting their personal growth and social skills development.
Student Recruitment Coordinator
North Charleston High School
01.2016 - 01.2017
- Managed team of 4 personnel responsible for recruitment and development of new student athletes
- Maintained and coordinated recruiting and training metrics in addition to updating each student progress schoolwide
- Scheduled weekly conferences with students to discuss career educational goals and college placement programs
- Supervised after school work-force program designed to expose students to workforce trades
- Developed and managed weekly progress report system for 55 student athletes.
- Boosted engagement on social media platforms by creating compelling content tailored to prospective students'' interests
- Assisted in development of promotional materials that effectively communicated key differentiators to potential students
- Optimized budget allocation by monitoring expenses closely throughout each campaign cycle
- Provided guidance to applicants throughout admissions process, offering personalized support and timely responses to inquiries
- Cultivated positive working relationships with internal stakeholders such as faculty members and administrators to ensure alignment between institutional goals and recruitment strategies
- Ensured compliance with all applicable laws, regulations, policies, procedures related to student privacy rights during outreach efforts
- Evaluated effectiveness of marketing efforts, adjusting strategies as needed to maximize results
- Managed diverse portfolio of recruitment initiatives, successfully diversifying student population
- Conducted regular market research to identify emerging trends in student preferences and adjust recruitment tactics accordingly
- Developed training materials for student ambassadors, ensuring consistent messaging during recruitment activities
- Streamlined application processes for prospective students, resulting in improved conversion rates
- Organized successful college fairs and information sessions, increasing awareness of institution's programs and offerings
- Maintained detailed records using CRM software, enabling data-driven decision-making in future recruitment efforts
- Established strong relationships with high schools and community colleges, fostering a robust pipeline of future applicants
- Increased enrollment rates through effective coordination of campus visits and open house events
- Continuously sought new opportunities for professional growth and development, attending conferences and workshops to stay current on best practices in higher education recruitment
- Collaborated with academic departments to ensure accurate communication of program offerings and requirements
- Leveraged strategic partnerships with local organizations to expand reach within target communities
- Enhanced student recruitment by developing and implementing targeted outreach strategies
- Coordinated scholarship programs, streamlining the application process for prospective students
College Prep Advisor
Wade Hampton High School
01.2014 - 01.2016
- Supervised professional development mentorship program for 150+ students
- Provided comprehensive student data reports to school superintendent
- Created college prep and career goal planning programs resulting in 83% enrollment in higher education and military training program
- Served as team member responsible for development of curriculums for new students.
General Manager
South Carolina Bulls Semi-Professional Sports team
02.2010 - 01.2014
- Managed department budget of $85,000
- Led all recruitment efforts for 90+ member organization encompassing players and staff
- Created database of all team calendar events and expenses
- Trained all incoming personnel on organizational policy and procedures
- Developed organizational emergency action plan.
Student Mentor Specialist
North Charleston High School
01.2009 - 01.2010
- Supervised core development programming for 300+ students focused on collegiate prep
- Created college education admission requirement briefs
- Monitored student behavior and implemented comprehensive action plan for student personal development.
Member Services Coordinator
Amerigroup Corporation
01.2008 - 01.2009
- Eliminated $100,000+ expenditures and balances incurred by Amerigroup account holders throughout entire U.S
- Directed operations, management, and overall training of more than 35+ employees
- Coordinated career progression and development programs for 3,000+ customers
- Developed and ensured completion of 600+ outdated accounts, insuring all debts were paid up to date.
- Recommended specific products and services in alignment with individual needs, requirements and specifications
- Maintained accurate member records, ensuring timely communication and data-driven decision making
- Facilitated member orientation sessions, effectively educating new members on available resources and benefits
- Assisted in developing training materials for staff on best practices related to member services delivery, enhancing team performance overall
- Assisted in the development of targeted marketing materials, boosting membership growth
- Actively participated in industry events as a representative of the organization, expanding networking opportunities for potential partnerships
- Provided exceptional customer service, consistently exceeding expectations and earning positive feedback from members
- Managed budgets allocated for membership activities, ensuring optimal allocation of resources towards achieving strategic goals
- Streamlined membership renewal process for increased efficiency and retention rates
- Supported the planning and execution of annual conferences, contributing to successful event experiences for attendees
- Enhanced member satisfaction by promptly addressing inquiries and providing solutions to concerns
- Collaborated with various departments to develop membership strategies that improved overall engagement levels
- Implemented new database system for more effective tracking of member information and preferences
- Developed key relationships with members to better understand their needs and interests, tailoring services accordingly
- Leveraged social media platforms for increased visibility of membership benefits and opportunities for engagement
- Contributed to the creation of engaging newsletters, keeping members informed about relevant news and updates within the organization
- Conducted regular surveys to gather feedback from members, using insights to make improvements where needed
- Coordinated successful member events, fostering a sense of community among participants
- Increased member participation in programs by actively promoting offerings through multiple channels
- Served as a liaison between members and internal teams, ensuring seamless communication throughout all interactions
- Evaluated success of membership initiatives by analyzing metrics such as recruitment numbers and renewal rates
Government Card Security Officer
Bank of America
01.2007 - 01.2008
- Served as primary contact liaison for all government credit card holders
- Supervised military personnel application process and assisted account holders with their concerns
- Processed daily reports of expired and noncompliant accounts to prepare for deactivation.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Screened individuals and prevented passage of prohibited articles into restricted areas
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Reported suspicious activities and persons to law enforcement
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Conducted regular patrols of key areas to spot and control security concerns
- Checked and verified photo identification prior to granting facility access
Mental Health Counselor
The Pines Residential Treatment Center
01.2006 - 01.2007
- Supervised 120+ children and adolescents with substance abuse and or psychosocial problems
- Responded to the emotional, social and physical needs of patients under direction of a Charge Nurse
- Assisted in the maintenance of patient health and safety, clean therapeutic environment.
Administrative Security Specialist
United States Navy
01.2000 - 01.2007
- Maintained an active database encompassing 200,000 military personnel with Top-Secret/Sensitive Compartmented Information background investigations
- Supervised data entry, scheduling and systematic organization of security folders and military personnel information
- Conducted 840+ classified security briefings for high ranking civilian and military leadership
- Managed security database detailing service members due for security clearance upcoming recertification
- Possessed a Top-Secret security clearance from 2000 – 2014.
Education
Masters Business Administration - Business Administration
Strayer College
North Charleston, SC01.2024
BA, Business Administration -
Virginia College
North Charleston, SC01.2017
Skills
- Microsoft Office certified
- Types 60 plus WPM
- Toast Masters (2014 to Present)
- Previous Security Clearance of TS/SCI
- CPR Qualified
- Customer Service Specialist
- Staffing Specialist
- Scheduling Specialist
- Volunteer Recruitment
- Training and Coaching
- Program Management
- Fund Allocation
- Training and Mentoring
References
References will be furnished upon request
Certification
CPR Certified
Timeline
Center Director
Active Day of Charleston
02.2021 - Current
Lead Student Behavior Specialist
North Charleston Elementary School
01.2017 - 01.2020
Student Recruitment Coordinator
North Charleston High School
01.2016 - 01.2017
College Prep Advisor
Wade Hampton High School
01.2014 - 01.2016
General Manager
South Carolina Bulls Semi-Professional Sports team
02.2010 - 01.2014
Student Mentor Specialist
North Charleston High School
01.2009 - 01.2010
Member Services Coordinator
Amerigroup Corporation
01.2008 - 01.2009
Government Card Security Officer
Bank of America
01.2007 - 01.2008
Mental Health Counselor
The Pines Residential Treatment Center
01.2006 - 01.2007
Administrative Security Specialist
United States Navy
01.2000 - 01.2007
Masters Business Administration - Business Administration
Strayer College
BA, Business Administration -
Virginia College
CPR Certified
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