Jovan James
Duluth,GA
Summary
Customer-focused professional adept at fostering positive interactions and managing multiple tasks simultaneously. Experience in law enforcement and administrative support highlights strong organizational and interpersonal skills, ensuring smooth operations and enhanced client engagement in fast-paced environments.
Overview
13
13
years of professional experience
Work History
State Trooper
Georgia Department of Public Safety
Atlanta, GA
07.2023 - Current
- Patrolled assigned areas to enforce State laws and regulations.
- Conducted traffic stops, issued citations, and made arrests for violations of the law.
- Investigated accidents and crime scenes to collect evidence and interview witnesses.
Administrative Assistant
E-Biz Mentors
Atlanta, GA
04.2015 - Current
- Greeting clients and visitors
- Recruiting and interviewing for open positions
- Registering new customers for the company
- Working a flexible schedule
- Organizing meetings, setting appointments and arranging travel accommodations
- Answering incoming calls as well as making outbound calls to clients about their account
- Working independently as well as in a team environment.
Dispatcher
Georgia Department of Public Safety
Atlanta , Gerogia
08.2020 - 07.2023
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
Warehouse management
HPI Direct
Alpharetta, Ga
02.2016 - 12.2016
- Made sure all orders were correct before shipping to customer or company
- Unloaded inventory
- Lead the team and assisted them when needed
- Count all product received
- Make sure all product is accurate to packing slip.
Crew Member
Chick-Fil-A
Stone Mountain, GA
01.2014 - 08.2015
- Prepared food and created a presentable look for customers
- Unloaded and organized inventory
- Answered phones, dealt with customer complaints and resolved customer needs
- Catered for special events
- Transferred calls and documented messages for management when necessary.
Education
Diploma -
Parkview High School
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Ability to type 40wpm
- Computer Skills
- Accident investigation
- Issuing Citations
- Interpersonal Skills
- Motor Vehicle Operation
- Organizational Skills
- Critical Thinking
Timeline
State Trooper
Georgia Department of Public Safety
07.2023 - Current
Dispatcher
Georgia Department of Public Safety
08.2020 - 07.2023
Warehouse management
HPI Direct
02.2016 - 12.2016
Administrative Assistant
E-Biz Mentors
04.2015 - Current
Crew Member
Chick-Fil-A
01.2014 - 08.2015
Diploma -
Parkview High School