Jovan Jean
Tampa,FL
Summary
Personable and dedicated Customer Service Representative. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Manager/Shift Leader
RaceTrac
Brandon, FL
01.2024 - 06.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Performed regular cycle counts to maintain accuracy of inventory records.
COUNSELOR/ROOM ATTENDANT
Upward Bound
Tampa, FL
06.2023 - Current
- Mentoring High Schoolers
- Helping High Schoolers transition to college
- Filing documents
- Tutoring high school students in any subject
- Watching the children and taking them around the University of South Florida
- Monitoring the students during class and after class activities
Night Guest Laudry Attendent
Extended Stay America
Tampa, Florida
01.2024 - 04.2024
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
FRONT DESK RECEPTIONIST
Mosi (Museum of Science and Industry)
Tampa, FL
12.2022 - 08.2023
- Greeted and assisted patrons at the front desk
- Managed phone calls
- Operated retail at the cash register and restocked inventory
- Conducted data entry
- Managed cash transactions
- Managed incoming and outgoing mail, courier services, faxes and other correspondence
MEDICAL RECORDS CLERK
Dr. Goldbaum Podiatrist Office
Delray Beach, FL
08.2021 - 12.2021
- Managed medical records
- Ensured accuracy and security
- Digitized paper records
- Updated patient files
- Resolved discrepancies
- Provided staff training on proper documentation techniques
Education
Bachelor of Science - Health Sciences
University of South Florida
05.2025
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Photography
- Video Production/ Director
- Adobe Premiere pro
- Clinical Experience
- Cash Handling
- File Organization
- Customer Service
- Moderate in Haitian Creole
- Adobe Photoshop
- Adobe Premier Pro
- Food Safety
- Team Leadership
Skills Certifications
- Microsoft Office (Word, PowerPoint, Excel)
- Photography (1 year)
- Video Production/ Director
- Adobe Premiere pro
- Clinical Experience
- Cash Handling
- File Organization
- Customer Service
- Fluent in English and moderate in Haitian Creole
- Adobe Photoshop, License- 2020
- Adobe Premier Pro, License- 2020
- Food Safety, License- 2023
Timeline
Manager/Shift Leader
RaceTrac
01.2024 - 06.2024
Night Guest Laudry Attendent
Extended Stay America
01.2024 - 04.2024
COUNSELOR/ROOM ATTENDANT
Upward Bound
06.2023 - Current
FRONT DESK RECEPTIONIST
Mosi (Museum of Science and Industry)
12.2022 - 08.2023
MEDICAL RECORDS CLERK
Dr. Goldbaum Podiatrist Office
08.2021 - 12.2021
Bachelor of Science - Health Sciences
University of South Florida