JOVAN MALDONADO
DOWNEY,CA
Summary
Detail-oriented and adept at multitasking, I thrive in research and problem-solving. Possessing excellent communication skills and a positive attitude, I navigate diverse situations with ease while staying aware. I bring confidence, etiquette, and professionalism to my work, tackling challenges patiently and committed to resolving conflicts.
Overview
23
23
years of professional experience
Work History
Substitute Teacher, K-12
Los Angeles Unified School
02.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Senior Office Technician
LAUSD Business & Entrepreneurship Virtual VA
07.2022 - 02.2024
- Manage satellite office for LAUSD Virtual Academy at San Miguel Elementary
- I have been deeply involved in the hands-on creation and implementation of a new learning model within the virtual academy, working closely with colleagues, parents, and students
- Managing a Virtual Academy office presents unique challenges that require patience, strong communication skills, and the ability to think outside the box, as it operates differently from an in-person school
- I have become proficient with utilizing Zoom to create and manage meeting spaces for Back to School, Credit Recovery, Team meetings, etc
- WASC panel member
- LAUSD IAttend Attendance project panel member
- Improved office efficiency by streamlining processes and implementing new organizational systems.
- Reduced errors in data entry by creating standardized templates for consistent information input.
- Served as a liaison between departments, facilitating coordination of resources and cross-functional collaboration.
Counseling Office Technician
Slauson Occupational Center Adult Ed. at LAUSD
04.2021 - 07.2022
- Performs a variety of clerical duties of a routine and recurring nature
- Engages in a diverse range of tasks, from preparing a variety of letters, memos, forms, reports, arithmetical summaries to managing other material, typically using computer software
- Answers calls and directs them to appropriate counselor if applicable
- Worked with Career Technical Education Counselor
- Assisted with enrollment of new/continuing students
- Handled completion of programs by creating and managing certificates of completion
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
Beyond The Bell Youth Program Worker
Beyond The Bell at LAUSD
08.2019 - 04.2021
- Conducted daily activities based on 4 daily rotations
- They included recreation, academic enrichment, enrichment, read-aloud and homework assistance
- Social emotional learning was applied daily
- Instructs students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
- Establish and enforce rules for behavior and procedures for maintaining order among the students
- Meet with parents and guardians to discuss children's progress and to determine priorities for their children and their resource needs.
Mental Health Counselor Internship
Breakthroughs and Advances
04.2017 - 01.2018
- Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods
- Counsel individuals, groups, or families to help them understand issues, deal with crisis situations, define goals, and develop realistic action plans
- Document patient information including session notes, progress notes, recommendations, and treatment plans.
Customer Service Representative
Unified Grocers
09.2001 - 09.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customer issues
- Contact customers to respond to inquiries or to notify them of claim investigation.
Education
Master of Arts - Education : School Counseling With PPS & CWA
Concordia University
Irvine, CA05.2026
Bachelor of Arts - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University
Phoenix, AZ06.2022
Associate of Arts - Psychology
Cerritos College
Norwalk, CA12.2020
Skills
- Creativity Expert
- Computer Skills Expert
- Microsoft Office Expert
- Adaptability Expert
- Leadership Expert
- Communication Skills Expert
- Ability to Work in a Team Expert
- Effective Time Management Expert
- Interpersonal Skills Expert
- Experienced Research
- Student Engagement
- Multi-Subject Instruction
- Curriculum knowledge
- Special Needs Support
- Instructional Strategies
- Positive Reinforcement
Hobbies and Interests
- Architecture
- Art
- True Crime Podcast
- Mental Health Awareness
- Music
- History
Timeline
Substitute Teacher, K-12
Los Angeles Unified School
02.2024 - Current
Senior Office Technician
LAUSD Business & Entrepreneurship Virtual VA
07.2022 - 02.2024
Counseling Office Technician
Slauson Occupational Center Adult Ed. at LAUSD
04.2021 - 07.2022
Beyond The Bell Youth Program Worker
Beyond The Bell at LAUSD
08.2019 - 04.2021
Mental Health Counselor Internship
Breakthroughs and Advances
04.2017 - 01.2018
Customer Service Representative
Unified Grocers
09.2001 - 09.2017
Master of Arts - Education : School Counseling With PPS & CWA
Concordia University
Bachelor of Arts - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University
Associate of Arts - Psychology
Cerritos College