JOVAN MALDONADO
DOWNEY,CA
Summary
Detail-oriented and adept at multitasking, I thrive in research and problem-solving. Possessing excellent communication skills and a positive attitude, I navigate diverse situations with ease while staying aware. I bring confidence, etiquette, and professionalism to my work, tackling challenges patiently and committed to resolving conflicts.
Overview
23
23
years of professional experience
Work History
Substitute Teacher, K-12
Los Angeles Unified School
Los Angeles, CA
02.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Senior Office Technician
LAUSD Business & Entrepreneurship Virtual VA
South Gate, United States
07.2022 - 02.2024
- Manage satellite office for LAUSD Virtual Academy at San Miguel Elementary
- I have been deeply involved in the hands-on creation and implementation of a new learning model within the virtual academy, working closely with colleagues, parents, and students
- Managing a Virtual Academy office presents unique challenges that require patience, strong communication skills, and the ability to think outside the box, as it operates differently from an in-person school
- I have become proficient with utilizing Zoom to create and manage meeting spaces for Back to School, Credit Recovery, Team meetings, etc
- WASC panel member
- LAUSD IAttend Attendance project panel member
- Improved office efficiency by streamlining processes and implementing new organizational systems.
- Reduced errors in data entry by creating standardized templates for consistent information input.
- Served as a liaison between departments, facilitating coordination of resources and cross-functional collaboration.
Counseling Office Technician
Slauson Occupational Center Adult Ed. at LAUSD
Bell, United States
04.2021 - 07.2022
- Performs a variety of clerical duties of a routine and recurring nature
- Engages in a diverse range of tasks, from preparing a variety of letters, memos, forms, reports, arithmetical summaries to managing other material, typically using computer software
- Answers calls and directs them to appropriate counselor if applicable
- Worked with Career Technical Education Counselor
- Assisted with enrollment of new/continuing students
- Handled completion of programs by creating and managing certificates of completion
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
Beyond The Bell Youth Program Worker
Beyond The Bell at LAUSD
South Gate, United States
08.2019 - 04.2021
- Conducted daily activities based on 4 daily rotations
- They included recreation, academic enrichment, enrichment, read-aloud and homework assistance
- Social emotional learning was applied daily
- Instructs students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
- Establish and enforce rules for behavior and procedures for maintaining order among the students
- Meet with parents and guardians to discuss children's progress and to determine priorities for their children and their resource needs.
Mental Health Counselor Internship
Breakthroughs and Advances
Long Beach, United States
04.2017 - 01.2018
- Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods
- Counsel individuals, groups, or families to help them understand issues, deal with crisis situations, define goals, and develop realistic action plans
- Document patient information including session notes, progress notes, recommendations, and treatment plans.
Customer Service Representative
Unified Grocers
Commerce, United States
09.2001 - 09.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customer issues
- Contact customers to respond to inquiries or to notify them of claim investigation.
Education
Master of Arts - Education : School Counseling With PPS & CWA
Concordia University
Irvine, CA05.2026
Bachelor of Arts - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University
Phoenix, AZ06.2022
Associate of Arts - Psychology
Cerritos College
Norwalk, CA12.2020
Skills
- Creativity Expert
- Computer Skills Expert
- Microsoft Office Expert
- Adaptability Expert
- Leadership Expert
- Communication Skills Expert
- Ability to Work in a Team Expert
- Effective Time Management Expert
- Interpersonal Skills Expert
- Experienced Research
- Student Engagement
- Multi-Subject Instruction
- Curriculum knowledge
- Special Needs Support
- Instructional Strategies
- Positive Reinforcement
Hobbies and Interests
- Architecture
- Art
- True Crime Podcast
- Mental Health Awareness
- Music
- History
Timeline
Substitute Teacher, K-12
Los Angeles Unified School
02.2024 - Current
Senior Office Technician
LAUSD Business & Entrepreneurship Virtual VA
07.2022 - 02.2024
Counseling Office Technician
Slauson Occupational Center Adult Ed. at LAUSD
04.2021 - 07.2022
Beyond The Bell Youth Program Worker
Beyond The Bell at LAUSD
08.2019 - 04.2021
Mental Health Counselor Internship
Breakthroughs and Advances
04.2017 - 01.2018
Customer Service Representative
Unified Grocers
09.2001 - 09.2017
Master of Arts - Education : School Counseling With PPS & CWA
Concordia University
Bachelor of Arts - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University
Associate of Arts - Psychology
Cerritos College